IT Support Specialist

Role Overview

This role provides hands-on technology support for a premium private club environment while also delivering general IT assistance across multiple office locations. The position is roughly split between supporting club audiovisual and event technology and providing broader IT support, including travel to nearby buildings as needed. Success in this role requires strong customer service instincts, comfort troubleshooting live issues, and the ability to remain calm and adaptable in fast-paced, high-visibility settings.

Key Responsibilities

• Support daily club technology operations, including audiovisual systems, video conferencing, and live event setups
• Troubleshoot and resolve technical issues in real time, particularly during meetings and events
• Set up and support tenant- and guest-owned devices connecting to club AV systems, including laptops, tablets, and gaming consoles such as Xbox, PlayStation, and Nintendo Switch
• Assist users with remote meeting platforms including Microsoft Teams, Zoom, and Webex
• Coordinate with lead technicians, vendors, and contractors to ensure consistent service delivery
• Serve as the technical point of contact for VIP and high-profile club events
• Provide project coordination and technical input for system upgrades and special initiatives
• Maintain accurate documentation in ticketing, asset management, and issue-tracking systems
• Produce basic operational reporting on room usage, open issues, and maintenance activity
• Ensure regular preventive maintenance and safety checks are completed and documented
• Travel to other buildings to provide hands-on IT support and ensure consistent service across locations
• Provide backup support for general IT needs across the local campus
• Develop working knowledge of building, security, conferencing, and operational systems, as well as core productivity tools and membership or CRM platforms

Skills and Qualifications

• Customer service and hospitality-oriented mindset with a professional, friendly approach
• Basic understanding of IT systems, device connectivity, and troubleshooting principles
• Strong problem-solving skills with the ability to think critically, pivot quickly, and stay composed under pressure
• Comfortable supporting a wide range of technologies, including AV systems, conferencing tools, and consumer electronics
• Clear verbal and written communication skills
• Strong organization, time management, and follow-through
• Ability to learn new systems and technologies quickly
• Experience with Office 365 and standard workplace tools
• Bachelor’s degree preferred; relevant hands-on experience considered

Compensation

• Target base salary up to $70,000
• Eligibility for a performance-based cash bonus of approximately $2,500 annually

This role is ideal for someone who enjoys being hands-on, working directly with people, solving problems in the moment, and supporting technology in a hospitality-driven, high-touch environment.