Accounting Operations Specialist

Position: Accounting operation Analyst

Location: Philadelphia, PA (Hybrid)

Duration: 3+ months (with potential to convert permanent)

Job Summary:

• Using established procedures to correctly identify and input premium & non-premium payments into the corresponding systems

• Perform required cross-checks to ensure quality and integrity of data entered

• Adhere to departments controls to ensure tasks are completed in alignment with MAR controls

• Utilize various systems to research payments received in-house or presented via bank imaging tools

• Collaborate with internal business partners such as Accounting, Billing, and AR to ensure payments are allocated and/or reconciled appropriately

• Build relationships with external business partners to include bank vendors in research and resolution of payment issues

• Understand the time constraints and deadlines associated with payment research and application to ensure all Service Level Agreements (SLAs) are met

• Complete batching and prepping of incoming mail in alignment with internal controls

• Ensure timely research and application of payments generated on daily exception report in alignment with peak and off-peak periods (i.e. Open Enrollment)

• Have insight into the types of payment adjustments, their use, and customer impact

• Understanding of how daily deliverables impact internal and external business partners as well as the overall customer experience

• Research and complete inquiries in accordance with internal SLAs

• Maintain departmental production and quality metrics

• Transmit checks via RDC (Remote Deposit Capture) & Virtual lockbox & complete appropriate reporting

• Suggest, develop, and implement process improvements

• Awareness of expected outcomes of daily deliverables and proactive resolution of exceptions

• Perform other tasks as business needs require

• Will participate in projects as needed

Qualifications:

• Bachelor’s Degree or equivalent with up to 2 years relevant work experience

• Ability to effectively manage competing priorities

• Ability to actively engage with team members in completion of daily tasks, problem resolution, and strategic planning

• Ability to analyze data and draw logical conclusions as to root cause

• Must be able to function in a fast-paced environment, with a strong emphasis to details

• Excellent written and verbal communication skills

• Proficient with Microsoft Excel, Word, and Outlook

• Treasury experience in Healthcare / Insurance Industry preferred

• Having knowledge of Oracle applications and PeopleSoft experience is preferred