Sr. Program Manager – Credit Management, Amazon B2B Payments

Description
Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as we scale to be the most trusted B2B financial service solution provider across Amazon! The B2B Payments and Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.
Amazon Business Payments and Lending Credit team is seeking an innovative, customer-centric, and results-driven individual to join our team as a Sr. Program Manager to lead programs facilitating capital for small to medium sized businesses. Ideal candidate in this role will accelerate progress by driving timely decisions, spot risks, ask the right questions, clear blockers, and escalate appropriately. Makes trade-offs: time vs. quality vs. resources. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have experiences leading and scaling projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making. Above all, the successful candidate will have passion for customer success.
In this role you will work closely with risk managers, credit analysts, product managers, and scientists to streamline development of new initiatives to solve for risk management at scale - ultimately to help customers getting the capital they need to grow. In addition, you will manage partnerships with stakeholders to provide industry-leading service and customer experience to help manage balance sheet risk.
Key job responsibilities

• 5+ years of experience in program or project management
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations clearly in writing.
• Proficient with SQL to process complex datasets from multiple sources
• Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills
• Stakeholder management: Ability to align various stakeholders by exercising influence & leadership over authority.
• Ownership & tenacity: Strong bias for action and ability to execute despite resource constraints.
• Excellent operator: Proficiency in managing multiple competing priorities independently in an ambiguous environment with strategic thinking and methodological execution.
• Results-oriented: Proven track record of on-time project/program delivery for large, cross-functional projects.
• Bachelor’s degree in Business, Engineering, Statistics, Computer Science, Mathematics, Economics, Data Science, or related field or equivalent experience

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
Company
- Amazon Payments, Inc.
Job ID: A10398083