Senior Account Manager

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

We’re looking for a commercially accountable Retail Partnerships Manager to lead enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers, with direct ownership of expansion, renewals and long-term ARR performance.

As a Tier 1 Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within 3–5 enterprise accounts following initial sale. You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realization.

This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships.

What You’ll Do

Demonstrated Sales Discipline and Commercial Acumen

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives.
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close.
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth.

Articulate the Value of the Auror Platform

• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization.

Build Executive-Level Partnerships

• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner.
• Manages customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized.
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.

Execute the Land-to-Expand Model

• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers.
• Assume full commercial ownership post-initial contract.
• Build 12–24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.

Collaborate for Long-Term Success

• Partner closely with Customer Success, who leads Business Reviews and value realization.
• Partner with Product and Marketing to support strategic growth initiatives.
• Maintain accurate forecasting and pipeline discipline.

This role reports to Kylene Jones, Senior Director of Retail Partnerships

Over the past decade, i’ve worked globally (UK, US, Australia and New Zealand) at start-ups and prior to that was a Management Consultant at Boston Consulting Group, and PwC. I am a generalist at heart, and love working with high-performing teams (hungry, humble and smart) to solve problems that help the community. And we are doing exactly that here at Auror. I love working for a company that is mission focussed, is making a difference and truly keeps communities and individuals safer every day. I’m excited that we are building our Retail Partnerships function in North America and am looking forward to bringing on team players who want to win. Outside of work, you’ll find me outdoors, whether it’s hiking (US National parks are something else), skiing, surfing or swimming. I also love travelling with my husband and daughter and hosting friends at our place.

Requirements

About you

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.
• Fluency in both English and Spanish (written and verbal) is required for this role.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Skilled negotiator comfortable leading multi-year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Analytical and data-informed in building account strategy.
• Self-motivated and highly organized with disciplined pipeline management.
• Comfortable operating in a dynamic, high-growth environment.
• Willingness to travel up to 30%.

Nice to have:

• Experience in retail, Asset Protection, or Loss Prevention environments.
• Experience operating within a land-and-expand SaaS model.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary range: Depending on level of experience, between a base of $130,000 - $155,000 (IC5) 60/40 split
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.