IT Support Specialist
About Avenue360 Health And Wellness
Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.
Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.
**Our Values PACT**
- We take PRIDE in our work.
- We have a positive ATTITUDE.
- We are CURIOUS.
- We are COMMITTED.
- We are CARING and CUSTOMER-SERVICE oriented.
- We are a TEAM.
- We LEARN, GROW, and INNOVATE
Overview
The IT Support Specialist serves as the primary point of contact for all IT support needs, providing timely assistance to users through phone, ticketing system, remote support, and in-person (deskside) support.
This role is responsible for resolving day-to-day technical issues, supporting new hire onboarding, and ensuring users can effectively perform their job functions with minimal disruption. This is a fast-paced, user-facing role that requires strong communication, organization, and multitasking skills.
Key Responsibilities
- Provide frontline IT support by responding to user requests via phone, ticketing system, and in-person (deskside) support
- Troubleshoot and resolve hardware, software, and basic network-related issues
- Troubleshoot and support user issues related to Active Directory, Microsoft 365 (including Outlook), and SharePoint
- Perform user account support, including password resets, account unlocks, and basic access/permission management
- Escalate complex or advanced issues to appropriate IT personnel when necessary
- Set up and deploy equipment for new hires, ensuring all systems and access are ready on their first day
- Prepare and distribute IT equipment during new hire orientations, ensuring users receive and understand assigned devices and access
- Install, configure, and maintain hardware and software according to organizational standards
- Maintain accurate documentation of all work performed in the ticketing system
- Track and manage IT inventory, including assignment and lifecycle of equipment
- Provide clear and timely communication to users regarding issue status and resolution
- Assist with vendor coordination by opening support cases, providing required information, and following up on tickets as directed
- Assist with IT projects, deployments, and documentation as needed
- Perform additional IT-related duties as assigned to support departmental operations and organizational needs. These duties will be consistent with the general scope of the role.
Required Qualifications
- 2+ years of experience in IT support, helpdesk, or similar role
- Strong troubleshooting skills across Windows environments and common business applications
- Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic understanding of networking concepts (TCP/IP, connectivity, etc.)
- Experience using a ticketing system
Preferred Qualifications
- Bachelor’s degree in information technology or related field
- CompTIA A+ or similar certification
- Experience supporting users in a healthcare or multi-site environment
Skills & Abilities
- Strong customer service and communication skills
- Ability to manage multiple tasks and priorities simultaneously
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Willingness to learn and grow within the role
Continuing Education And Training Requirements
- Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.