Clinic Administrative Assistant
Description:
Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinic in Granite Falls, MN located at 345 10th Ave. This is a benefited position scheduled for 40 hours per week (1.0 FTE). The schedule for this position is Monday - Friday: 8:30am-5:00pm with a daily 30-minute unpaid break.
Job Duties:
*Scheduling*
- Schedule new referrals. Gather and verify demographic and insurance information.
- Schedule, reschedule, and cancel patient appointments as required.
- Perform insurance verifications/authorizations.
- Monitor patient schedule to maximize productivity.
- Perform patient appointment reminder.
- Provide instructions to patients to ensure they are prepared for appointments.
- Resolve scheduling conflicts as they occur.
- Assess staffing needs for high and low census times.
- Communicate with therapists about schedules, patients, and any changes
- Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
*Customer Service*
- Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
- Courteously receive and respond to incoming telephone calls and emails.
- Maintain the appearance of the waiting room.
- Maintain confidentiality and security of Protected Health Information.
*Other*
- Distribute mail.
- Scan, fax, and print documents.
- Clean/sanitize clinic areas as required.
- Orders supplies and maintain stock levels as required.
- Maintain patient charts.
- Opening and closing duties.
- Attend meetings as required.
- Other clinic duties as assigned.
Requirements:
Qualifications:
*Education*
- Require high school graduate or equivalent.
- Prefer two-year degree in a related field.
- Prefer previous experience in a medical office setting or other customer service-related field.
*Skills*
- Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
- Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
- Excellent phone etiquette and in-person customer service abilities.
- Able to adapt and thrive in a changing and fast paced environment.
Position qualifies for an excellent benefits package including:
- *Health, Dental, Vision, Life, Short-Term Disability insurance options*
- *Flexible Spending Plan(s)*
- *401k with employer contribution*
- *8 paid holidays (including your birthday!)*
- *Generous paid time off accrual*
Accepting applications through Friday, May 22, 2026 or until position is filled.
*You will receive a confirmation e-mail once your application has been submitted.*
*Big Stone Therapies, Inc. is dedicated to providing excellence in rehabilitation services by optimizing health and function for families and businesses within our communities through caring, hands-on healing.*