Customer Experience Specialist

Company Description

Body Builders Automotive, Inc., based in Rolling Meadows, IL, is a leader in OEM Certified Collision Repair. Known for delivering exceptional service and adherence to the highest industry standards, the company specializes in repairing vehicles with precision and care. Body Builders Automotive is committed to providing quality craftsmanship and ensuring customer satisfaction in every repair.

Role Description

The Customer Experience Specialist is a full-time, on-site role based in Rolling Meadows, IL. In this role, you’ll manage and enhance customer relationships by handling inquiries, addressing concerns, and ensuring that customers have a seamless and positive repair experience. Responsibilities include coordinating appointments, updating customers on repair progress, managing customer feedback, and collaborating with internal teams to meet client needs and expectations.

Qualifications

• Customer service excellence, problem-solving, and relationship management skills
• Effective verbal and written communication skills, and the ability to manage customer inquiries professionally
• Organizational and time management skills to manage appointments, schedules, and updates efficiently
• Familiarity with automotive repair services and/or collision repair processes is a plus
• Proficiency in basic computer applications and CRM software
• Ability to work well in a team-oriented, fast-paced environment
• High school diploma or equivalent; additional education or certifications in customer service or automotive-related fields are advantageous