Technical Solutions Engineer

About the Company

CIMON is a global industrial automation manufacturer that designs and develops its own hardware and software products, including HMI, PLC, SCADA, and industrial computing systems. Founded in 1999 and headquartered near Seoul, South Korea, CIMON operates R&D centers and offices worldwide and serves customers across North America, Europe, and Asia.

CIMON's strength lies in the tight integration between hardware and software, enabling reliable, scalable automation systems used in real production environments. The U.S. office plays a key role in working directly with customers, supporting technical adoption, and coordinating closely with global engineering teams.

About the Role

Industrial automation happens in the real world — on factory floors, inside machines, and across systems that have to run reliably day after day. The conversations that reach this role reflect that reality. An OEM designing a new machine and evaluating which HMI and PLC fit best. A system integrator mapping out SCADA architecture for a multi-line facility. A plant engineer adding a new piece of equipment and working out how to tie it into an existing system. This role exists to meet customers in those moments and help them build.

The goal is never the PLC program or the HMI screen itself — it's the machine, line, or facility running the way the customer needs it to. The best work in this role starts with the customer's process and works back to the controls.

As a Technical Solutions Engineer, you are the hands-on engineering presence behind CIMON's U.S. operation. You work directly with engineers, OEMs, and system integrators to design, validate, and deploy real automation systems using CIMON products — HMIs, PLCs, SCADA software, and industrial PCs. You help customers think through architecture, configure and debug solutions, build reference projects, and support them as their systems move from concept to production. When something needs deeper investigation, you own that too — reproducing behavior in the lab, working through it end to end, and feeding what you learn back into the product.

This is not a scripted support role. It is a cross-functional, high-ownership position that requires genuine engineering depth and the judgment to know when a quick answer is enough and when something deserves a deeper look.

Industrial automation is also a strong long-term career field. Engineers with hands-on experience in real automation systems consistently find opportunities across technical, product, and leadership paths, and this role is built to serve as that kind of foundation.

What a Day Looks Like

No two days look the same, but most days pull from the same set of activities.

You might start the morning on a call with an OEM evaluating CIMON products for a new machine — walking through what the machine needs to do, recommending a PLC and HMI pairing, and sketching out how the pieces fit together. By mid-morning you might be building a reference project to validate a protocol integration a customer asked about, or helping a system integrator structure a SCADA project they're scoping for a new facility — thinking through tag architecture, alarm strategy, and whether redundancy is warranted for the process.

In the afternoon, you might work through an active technical case — reproducing the setup on a bench, isolating the variable, and getting the customer moving again. Later you might file structured feedback to the product team in Korea based on what you've been seeing in the field, collaborate with headquarters engineers across time zones on a nuanced question, or prepare a technical walkthrough — a video, an application note, a tutorial — built around something customers keep asking about. Closer to a trade show, a day might shift entirely toward demo building, bench testing, and dry runs of live demonstrations.

The work is varied, but the through-line is consistent: you are the person customers trust to help them build real systems, and the person internal teams rely on to turn field reality into better products.

What You'll Work On

Product Mastery and Hands-On Learning

Build deep, working knowledge of CIMON's product portfolio — HMIs, PLCs, SCADA software, and industrial PCs — and keep current as firmware, software, and hardware evolve. Most of this learning happens through direct work on customer systems, internal testing, and collaboration with engineering. You'll document findings and best practices along the way so the rest of the team benefits from what you learn.

Customer Solutions and Real-World Applications

Work directly with customers to understand how CIMON products are used in real machines, processes, and facilities. Design, configure, and debug complete PLC, HMI, and SCADA solutions — including the SCADA work that actually makes systems useful in production, like tag architecture, alarm management, historian configuration, and redundancy where the process demands it. Build demo projects, reference projects, and proof-of-concept configurations to validate approaches before customers commit to them. Own technical cases end to end, guiding customers through complex challenges rather than handing them off.

Technical Problem Solving and Issue Resolution

Diagnose issues across CIMON's product stack. Reproduce customer problems in a lab or test environment to verify behavior and root cause. Work through the triage in the right order — configuration first, then application design, then hardware, then software defects — and support customers through the RMA process when a hardware issue is confirmed. Perform root-cause analysis on recurring issues and feed that work back into long-term product improvements.

Product Feedback and Engineering Insight

Serve as a primary channel between real customer applications and CIMON's global product and development teams. Gather field feedback, analyze recurring requests, and document use cases, constraints, and desired outcomes clearly enough that engineering can act on them. Your experience with real deployments directly shapes how the product evolves.

Technical Communication and Global Collaboration

Collaborate with CIMON's global engineering teams, including headquarters in Korea, on escalated issues and nuanced product behavior. Communicate across time zones and cultures using precise technical language, and translate complex engineering concepts into explanations that work for customers and internal teams alike.

Technical Content, Demos, and Knowledge Sharing

Create technical content grounded in real-world experience — demo projects, technical videos and walkthroughs, tutorials, application notes, webinars, and documentation improvements driven by the questions customers actually ask. This content helps customers succeed independently and scales your impact well beyond one-on-one support.

Trade Shows and On-Site Engagement

Support live demonstrations and technical discussions at trade shows and customer sites. Engage directly with engineers and integrators building real systems, showcase real applications, and explain the design decisions behind them. Trade shows are hands-on — you help build the demos, not just stand behind them.

Required Qualifications

• Bachelor's degree in Engineering or a closely related technical field — Electrical Engineering, Computer Engineering, Mechatronics, Industrial Engineering, or similar
• Strong engineering fundamentals and structured problem-solving skills
• Comfort working across hardware, software, and industrial networking
• Ability to read and understand technical documentation, diagrams, and specifications
• Strong written and verbal communication skills
• Ability to manage multiple technical issues while maintaining ownership and follow-through

Preferred Qualifications

• Experience with industrial automation systems, PLCs, HMIs, or SCADA platforms
• Familiarity with industrial communication protocols such as Modbus, EtherNet/IP, or OPC-UA
• Experience in manufacturing, OEM, or engineering-driven environments
• Customer-facing technical or applications engineering experience

Career Growth and Technical Pathways

This role is built as a foundation for long-term growth within CIMON. Depending on your interests and strengths, possible directions include Applications Engineering and System Integration, Technical Sales and Solutions Engineering, Technical Product Management, or Senior Technical Leadership. CIMON encourages internal mobility, and engineers in this role gain the kind of direct exposure to real products, customers, and systems that prepares them for specialized or leadership roles over time.

What We Offer

• Hands-on work with advanced industrial automation products
• Direct collaboration with global engineering and product teams
• High-ownership role focused on real-world systems and applications
• Opportunity to influence product development through real customer feedback
• Clear long-term career growth across technical and business-facing paths
• Competitive compensation based on experience
• Long-term opportunity in a global technology manufacturing company

Why Join CIMON

At CIMON, engineers work on real systems that run in real factories. You will solve meaningful technical problems, build solutions that actually get deployed, and help shape the next generation of industrial automation products used worldwide.