Operations Manager

Concord Hospitality is seeking a motivated and results-driven
Operations Manager
to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
• Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
• Partner with department leaders to develop and execute operational strategies.
• Review financial reports, monitor performance against budget, and manage expenses.
• Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
• Ensure compliance with policies, procedures, and brand initiatives.
• Respond to guest concerns with professionalism and stay visible to build guest relationships.
• Foster a positive, service-driven culture through communication, coaching, and recognition.
• Conduct performance reviews, training, and professional development for associates.
• Promote fairness, equity, and engagement through open communication and feedback.
• Support hotel leadership in achieving operational goals and championing change initiatives.

Qualifications:

• Proven hotel operations experience in Rooms or Food & Beverage leadership.
• Strong financial acumen with ability to analyze budgets, reports, and performance metrics.
• Excellent leadership, coaching, and communication skills.
• Demonstrated ability to build guest relationships and deliver exceptional service.
• Organized, detail-oriented, and results-driven.

Benefits (Full-Time Associates Only):

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a
*“Great Place to Work for All.”*

We are Concord!

Qualifications

• Proven skills in leadership, team management, and staff supervision
• Experience in operational strategy development and process optimization
• Proficiency in budget planning, financial management, and resource allocation
• Strong interpersonal, communication, and problem-solving abilities
• Knowledge of hospitality industry standards and best practices
• Commitment to delivering exceptional service and maintaining guest satisfaction
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred
• 5+ years of experience in hotel operations or a similar role
• Flexibility to work in a fast-paced environment and adapt to evolving priorities