Systems Administrator

Overview

Empowering Technology Solutions (ETS) is hiring a Systems Administrator in Waterloo, Iowa. This is an onsite role at a customer location 100% of the time. While working from the client’s office, you will spend roughly 60% of your time supporting that client’s users and environment, and roughly 40% supporting other ETS customers remotely (from the client site). You will be a high-trust representative of ETS—professional, calm, and accountable.

This role is ideal for a Systems Administrator who can handle hands-on support, think in systems, and deliver clarity: solve the issue, communicate well, and reduce recurrence.

What You’ll Do

• Provide expert technical support across a broad range of technologies: hardware, software, Microsoft 365, identity, networking, backups, and security tooling.
• Troubleshoot and resolve escalated service issues remotely and onsite; communicate clearly with customers throughout.
• Administer and improve SMB environments (Windows Server, AD/Entra ID, DNS/DHCP, Microsoft 365, Intune).
• Support network and firewall environments (WAN/LAN, VLANs, VPNs, routing/switching fundamentals, Wi-Fi).
• Assist with implementing technical solutions and improvements (standardization, monitoring, prevention work, lifecycle upgrades).
• Document work thoroughly (ticket notes, environment details, runbooks/KB updates) so the next interaction is faster and cleaner.
• Collaborate with service leadership, Service Delivery Coordinators, and project resources to ensure smooth handoffs and strong customer outcomes.

Required Qualifications

• 3+ years of professional IT experience (MSP/managed IT strongly preferred).
• Strong understanding of SMB infrastructure and modern work environments.
• Excellent written and verbal communication skills; ability to explain technical issues to non-technical users.
• Strong organization, time management, and ability to balance multiple priorities; comfortable with time tracking.
• High accountability and follow-through (you verify, you close the loop, you don’t pass uncertainty downstream).
• Valid driver’s license and reliable transportation for onsite client visits.
• Ability to work in-person in Waterloo, IA, Monday–Friday 8–5 (local time).

Preferred

• MSP tools experience (examples): PSA/ticketing + documentation platforms (e.g., ConnectWise Manage, IT Glue), RMM tools, Microsoft tooling.
• Experience in healthcare or government environments
• Experience with common MSP technologies such as:
• Microsoft 365 (Exchange, SharePoint/OneDrive), Entra ID (Azure AD), Intune, Conditional Access
• Windows 10/11, Windows Server 2019/2022, AD, DNS/DHCP
• VPNs (SSL/IPSec), firewalls, switching/routing, Wi-Fi
• Virtualization (VMware/Hyper-V) and Azure-hosted environments
• Backup/BCDR platforms (Axcient/Datto, Acronis)
• Security tooling (Sophos and similar endpoint/email security platforms)

Why ETS

Purpose: To empower organizations with outcomes that drive growth, clarity, and confidence.
Promise: We own the outcome.

POWER Core Values

• Platform Thinking: We don’t just fix issues — we build better systems.
• Ownership of Growth: We take responsibility for improving and share what we learn.
• We Think Bigger: We design for what’s next, not only what’s broken today.
• End-to-End Ownership: We own the outcome and deliver results with clarity.
• Relationship Excellence: We treat every relationship as something worth protecting and improving.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• ConnectWise: 1 year (Preferred)
• MSP: 1 year (Preferred)
• System administration: 1 year (Required)
• VPNs (SSL/IPSec), firewalls, switching/routing, Wi-Fi : 1 year (Preferred)
• Windows 10/11, Windows Server 2019/2022, AD, DNS/DHCP : 1 year (Preferred)
• VMware/Hyper-V and Azure-hosted environments: 1 year (Preferred)
• Microsoft 365 (Exchange, SharePoint/OneDrive): 1 year (Preferred)
• Entra ID (Azure AD), Intune, Conditional Access: 1 year (Preferred)
• Technical Support: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person