Field Engineer (MSP)

Pay:
$60,000.00 - $80,000.00 per year

Job description:

At Fabre Tech, we’re not just another Managed Service Provider — we’re redefining what an MSP can be.

We’re looking for high-performing Senior System Engineers who want to
*grow with the company*
, not just collect a paycheck.

Here’s what makes Fabre Tech different:

- Effort is always recognized. When the company wins, you win — financially and professionally.
- We’re scaling fast, not just growing. This is your chance to get in during our expansion phase and help shape the future of IT on the East Coast and Globally.
- We do things differently. Fabre Tech is bringing the
*Silicon Valley mindset*
to the MSP world — automation, innovation, and client experience.
- Culture comes first. Our CEO stands by one philosophy:
*Happy employees = happy clients = a thriving business.*
- Leadership that gets it. Our CEO has over 15 years in the Managed Services industry and has done every role — from help desk to systems architecture — so he truly understands what engineers face day-to-day.
- Your ideas matter. This is a team-driven environment where everyone’s input shapes how we scale and improve.
- Career growth is built-in. Whether you want to specialize in cybersecurity, cloud infrastructure, or leadership, we’ll build a growth plan together to get you there.

If you want to join a winning team that values loyalty, innovation, and a global mindset — Fabre Tech is where you belong.

Position: Field Engineer (MSP)

Location: Fairfield, NJ

Type: Full-Time | Permanent

Reports to: Engineering Manager / CEO

Compensation: Competitive base + performance incentives + growth-based bonuses

What You’ll Do

This is a hands-on, client-facing role where you’ll be the face of Fabre Tech onsite. You’ll handle everything from end-user support to infrastructure troubleshooting and project execution.

• Provide onsite and remote end-user support (hardware, software, and connectivity issues).
• Troubleshoot and support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments.
• Diagnose and resolve wireless and network issues (connectivity, VLANs, DHCP, signal optimization).
• Perform server troubleshooting (Windows Server, AD, DNS, Group Policy).
• Execute onsite project work:
• New office setups
• Workstation deployments
• Network equipment installs (switches, firewalls, access points)
• Assist with user onboarding/offboarding (accounts, permissions, device setup).
• Work closely with internal teams (L1/L2/L3) to escalate and resolve issues efficiently.
• Maintain accurate documentation
• Ensure a white-glove client experience during every onsite visit.

What We’re Looking For

• 2–5 years of experience in an MSP or IT support environment.
• Strong hands-on experience with:
• End-user support (Windows 10/11, laptops, desktops)
• Microsoft 365 administration and troubleshooting
• Basic to intermediate networking (WiFi, switches, firewalls)
• Windows Server fundamentals (AD, DNS, DHCP)
• Excellent communication skills — able to translate tech into plain English for clients.
• Comfortable working onsite, independently, and representing the company professionally.
• Organized, detail-oriented, and able to manage multiple client environments.
• Valid driver’s license and reliable transportation.

Bonus Points For

• Experience with Unifi, Meraki, SonicWall, or Aruba wireless environments.
• Familiarity with Intune or mobile device management (MDM).
• Experience with MSP tools.
• Basic scripting or automation experience (PowerShell).
• Previous project deployment experience (office moves, network rollouts).

What Success Looks Like in This Role

• Clients trust you and ask for you by name.
• Issues are resolved quickly with minimal escalations.
• Onsite visits are efficient, professional, and leave a lasting positive impression.
• You proactively identify and fix problems before they become tickets.
• You contribute ideas to improve processes and client environments.

Why Fabre Tech

• You’re not just “the onsite guy” — you’re a key part of the engineering team.
• Leadership that understands your role (CEO built from the ground up).
• Clear growth path into System Engineer, Project Engineer, or specialized roles.
• A team that values your input, not just your output.
• Strong culture built on accountability, loyalty, and growth.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance