IT Specialist

IT Specialist

Remote

Infrastructure & Security

Remote

Full-time

About Fabric Health

At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.

We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.

Learn more: About Us | News & Press | LinkedIn | Careers

About the Role

As an IT Specialist at Fabric Health, you will be the operational backbone of our internal technology systems. Joining an established Infrastructure team and reporting to the VP of Infrastructure, you will own the configuration, implementation, and automation of the tools and systems that keep a fast-moving, fully remote healthcare company running. This is not a break/fix role. It is a systems-thinking role where your instinct is to build, automate, and improve.

What You'll Do

As an IT Specialist, you will keep our internal systems running efficiently while continuously finding ways to reduce manual work and improve how our team operates. Your primary responsibilities will include:

• Systems Administration & Configuration: Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce, including identity and access management systems, SSO, directory services, and role-based access controls.
• Device Management: Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, including provisioning, compliance enforcement, and hardware support for remote employees.
• Automation & Process Improvement: Build and maintain automated workflows for onboarding, offboarding, and access provisioning. Identify recurring IT pain points and fix them through scripting and tooling, not ticket by ticket.
• IT Support & Ticketing: Own the internal IT ticket queue, triaging and resolving requests across the company. Maintain IT documentation and runbooks and keep them current as systems evolve.
• Compliance & Security: Ensure IT systems and practices remain fully compliant with HIPAA requirements. Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.

Why You Might Be a Good Fit

• You think in systems and workflows, not tickets. When you solve a recurring problem, your first instinct is to automate it so it does not come back.
• You are comfortable supporting a fully distributed team without physical access to the people or hardware you support.
• You take HIPAA compliance seriously and understand why it matters in a healthcare environment.
• You can balance proactive improvements with reactive support without dropping either.
• You take ownership of a problem from start to finish, including the documentation.

This Might Not Be The Right Fit If...

• You prefer a traditional break/fix IT environment over building and improving systems.
• Scripting and automation are not a natural part of how you approach your work.
• You need to be physically co-located with the people or hardware you support.
• You are not comfortable working in a regulated environment with real compliance requirements.

Your Qualifications

• 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
• Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
• Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
• Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
• Scripting or automation experience in Python, Bash, or a comparable language.
• Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
• Experience supporting a fully remote workforce.

Bonus Points

• Prior experience in a healthcare or HIPAA-regulated SaaS environment.
• Google Workspace administration experience.
• Familiarity with AWS or cloud infrastructure fundamentals.
• SOC 2 audit support or evidence-gathering experience.

*The national pay range for this role is $100,000.00 – $140,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.*

*At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.*

Recruitment Fraud Alert: Protect Yourself

Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:

• Verify the Domain: Official recruitment emails will only come from addresses ending in *@fabrichealth.com* or *@gem.com*. No other domain names are legitimate.
• Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
• Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
• Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
• Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
• Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.

If you question the validity of a contact or receive a suspicious message, do not click any links. Report the issue immediately to careers-security@fabrichealth.com.

Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.

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Req ID: ENG2608