Sales Operations Specialist
This
Sales Operations Specialist
role presents an opportunity to support GALE Pacific’s Sales Operations team, key retailers and business leadership across North America and Latin America.
In this role, you will be accountable for delivering accurate POS reporting, keeping retailer systems and master data clean, and ensuring the Sales team has the operational support required to execute with major customers. With a strong focus on retailer portals, reporting, item setup, pricing and promotion execution, and CRM hygiene, you’ll be the person who keeps the engine running so the commercial team can stay customer‑facing and focused on growth.
Working closely with Sales, Marketing and Supply Chain, you’ll help ensure the business has timely insight, clean data and seamless processes to support account initiatives, inventory readiness and customer experience across key retailers including Home Depot and Lowe’s.
The role:
• Own POS reporting end‑to‑end: manage data connections, validate accuracy, and deliver weekly reporting packs and insights
• Partner with an external POS provider to build and maintain dashboards and standard reports
• Manage retailer portals (e.g. Home Depot Supplier Hub, Lowe’s systems)
• Maintain master data and item setup in internal systems
• Execute retailer changes with precision
• Support forecast and inventory execution by consolidating cross‑functional inputs and providing inventory visibility / order recommendations
• Deliver sales operations admin accurately and within deadlines
• Maintain CRM accuracy (accounts, opportunities, activities) and support pipeline visibility and reporting for the Sales team
The successful candidate should have:
• 2+ years’ experience in sales operations, sales support, customer support, data/analyst support or similar (retail/consumer products preferred)
• Strong capability in Excel (reporting, cleaning data, accuracy checks) and confidence presenting insights in PowerPoint
• Experience working in retailer portals (Home Depot Supplier Hub / Lowe’s systems) preferred
• Comfort working across ERP/CRM systems (Microsoft Dynamics 365, Salesforce or HubSpot preferred)
• Strong attention to detail, comfortable owning item setup, pricing, promo inputs and documentation without errors
• Highly organised with strong follow‑up habits; able to juggle multiple deadlines and stakeholders
• Clear, professional communicator who can coordinate actions across Sales, Marketing and Supply Chain
Benefits & Culture:
- GALE Safe - Focused safety culture and practices
- Supportive leadership and connected global team environment
- Opportunities for professional learning and development
- Flexible working supported
- Paid Parental Leave Program
- Novated Leasing
- Staff product discounts
About GALE Pacific:
GALE Pacific celebrates our 75th anniversary in 2026. Our business progressed from an entrepreneurial family business knitting scarves and baby clothes to pioneering the development of knitting HDPE into what we know as shade fabric today.
We are a category-leading provider of innovative shade solutions, transforming how people experience and enjoy outdoor spaces. Specialising in high-quality, sustainable products, from umbrellas and sun sails to awnings and custom shade structures, we design for performance, protection, and style in the world’s harshest climates. Our range is endorsed by the Cancer Council, a partnership created through a shared commitment to education and innovation in sun protection.
Our vision is to make shade as fundamental to outdoor life as sunlight — where every person, animal, crop and shared space is protected from the sun’s harsh effects, so communities thrive through sustainable, intelligent and accessible shade.
GALE Pacific is a public company (ASX: GAP) and employs over 400 people around the globe, operating in Australia, China, the United States, Europe and the Middle East. The opportunities for growth are endless.
GALE Pacific is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds, abilities and experiences. Please advise our team if you require assistance throughout the recruitment process.
As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and onsite / virtual inte