Plumbing Assistant Operations Manager

## About the Role

This is a hands-on leadership role supporting a busy residential plumbing operation. You’ll work alongside the Operations Manager to drive technician performance, improve efficiency, and elevate the overall quality of the department.

You’re not stuck behind a desk—you’re in it with the team:

• Coaching in the field
• Reviewing jobs
• Developing techs
• Driving results

## Why This Role Stands Out

• Strong Call Volume – Consistent demand across service, repair, and replacement work
• High Revenue Opportunity – Backed by a premium brand and established customer base
• Real Impact – You’re shaping technician performance, not just managing spreadsheets
• Mix of Work – Service, repair, system upgrades, and customer experience leadership
• Growth Track – Clear path to Operations Manager and beyond

## Why Work at Goettl

• Earn More, Work Smart – Flat-rate pay plus commission on most jobs
• Comprehensive Benefits – Medical, dental, vision, and life insurance
• 401(k) with Company Match – Build long-term financial security
• Career Development – 90% of field employees receive weekly training; 25% are promoted from within
• Work-Life Balance – Paid time off and limited on-call rotations
• Company-Provided Vehicle – Fully stocked and maintained take-home vans
• Uniform & Boot Allowance – Professional and safe field attire provided
• Nationwide Growth – Career mobility across multiple locations

## What You’ll Do

• Drive daily plumbing operations—technician productivity, scheduling, and performance
• Ensure trucks are stocked and teams are set up to win on every call
• Coach plumbers in diagnostics, repair, and customer communication
• Audit jobs and hold the standard on quality and revenue performance
• Partner on pricing, cost control, and profitability
• Hire, onboard, and develop strong plumbing talent
• Step in on customer escalations and turn problems into long-term wins
• Help implement new systems, processes, and operational improvements

## What You Bring

• 3–5+ years in residential plumbing (service-focused)
• Experience leading or influencing other plumbers (lead, supervisor, trainer, etc.)
• Strong understanding of service vs. repair vs. replacement opportunities
• Ability to coach both technical skill and sales performance
• You hold the line on quality—but know how to develop people, not just call them out
• Comfortable working with numbers, KPIs, and performance metrics
• ServiceTitan or similar platform experience is a plus
• Committed and progressive work history
• Ability to pass a background and drug screen upon offer
• Clean motor vehicle record with an active driver’s license

If you’re in a spot where:

• You’ve got the skill… but not the support
• You’re doing the work… but not seeing the upside
• You’re ready to lead… but don’t have the platform

This is worth a conversation.