Receptionist for Senior Living

Senior Living Facility looking for a Receptionist in the West Bloomfield area. The Receptionist is the person that meets and greets our residents daily and asks, “What can I do to make your day better?” They are responsible for top-of-the-line customer service and hospitality. Assisting the residents, maintaining their safety and well-being.
Responsibilities

• Shows compassion and tenderness towards the residents and family members.
• Assist with appointments and extracurricular activities.
• Ensure all team members follow timekeeping policies and approve hours for payroll in electronic systems.
• Address and resolve residents’ complaints and concerns.
• Protects resident’s confidentiality following HIPAA guidelines.
• Manage new hire onboarding, background checks and fingerprinting.
• Maintains a clean work environment.
• Creates and maintains a positive and friendly environment.
• Encourages residents to participate in activities and outings.
• Marketing, building relationships with the community.
• Support the Executive Director with administrative and operational needs.
• Assisting with care as needed.
• Assisting and working closely with vendors.
• Oversite of other departments to ensure expectations are met.
• Answer multi-line telephone, screen, and direct calls take and relay messages, and provide information to callers.
• Give tours to potential clients and families.
• Direct individuals to the correct destination, and deal with queries from the public and clients.
• Ensures knowledge of staff movements in and out of the organization.
• Prepare letters and documents, receive, sort, and distribute mail, maintain office filing, and organize meetings.

Benefits

• ROOM FOR GROWTH.
• PAID TIME OFF.
• Paid orientation and training.
• Medical, dental, and vision for full-time employees after 30hrs.

Requirements

• High school diploma or GED.
• Able to pass a criminal background check.
• Must be 18 years old.
• Problem-solving skills and critical thinking.
• Strong knowledge of word, excel, calculator, copier, fax, and postage machine.
• Knowledge of customer service principles and practices.
• A positive attitude and the ability to arrive on time for every shift.