Helpdesk Technician II

Tallahassee, Florida, United StatesOnsiteFull TimePosted 1 day agoVisa sponsorship available

We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

We are seeking a highly skilled Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. As a Helpdesk Technician II, you will be responsible for providing technical support to our internal staff. You will be expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Your main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.

Minimum Qualifications:

Highschool diploma in Computer Science or related field
2+ years of experience in a helpdesk or technical support role
Strong knowledge of Mircosoft exchange/Office 365 operating systems, Windows
Excellent problem-solving and communication skills
Ability to work independently and in a team environment
Relevant experience may substitute for the educational requirement on a year-for-year basis

Preferred Qualifications:

Associates degree in Computer Science or related field
Experience with Active Directory and Exchange
Experience with remote desktop support tools
ITIL certification, Comp TIA A+ or equivalent
Experience in the Health Care Services industry

Responsibilities:

Provide technical support to internal staff
Troubleshoot and resolve hardware and software issues
Install and configure software and hardware
Maintain accurate records and incident reports of technical issues and resolutions
Provide excellent customer service

Ready to apply?

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