Customer Service and Pre-Sales Engineer - Canada/UK

About IndyKite
IndyKite is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI. Powered by a live context graph, the IndyKite platform brings deep contextual intelligence, identity-centric security, and fine-grained authorization to enterprise data — enabling organizations to deploy AI at scale with precision, confidence, and full regulatory compliance.
Our products are at the cutting edge of securing agentic AI workloads and delivering real-time, authorized, context-aware data to enterprise applications. Backed by tier one VCs and led by the former co-founder and CEO of ForgeRock, IndyKite is building a new category at the intersection of data governance and AI.
The Opportunity
IndyKite is a pioneering platform focused on providing innovative solutions centered on the relationships exposed in the data that support sophisticated authorization and intelligence within the knowledge graph. Our strategic goal is to grow our team in support of our growing number of customers, partners, our trusted system integration and reseller partners and our regional sales account executives. We are expanding our team by adding a member capable of being a bridge between our Customer Experience and Sales teams while providing ad-hoc support to our strategic system integrators.
Interested in a role where support of customers provides insight to Engineering and improves sales impact?
We’re looking for a motivated team member who is comfortable training, mentoring and addressing concerns or issues for Prospects, Customers and Partners. You are a person experienced with the art of collaborative engagement where you are constantly seeking to better understand your audience's issues, establish trust, and continuously improve the services we deliver.
As a Customer Service and Pre-Sales Engineer, you will be a critical technical resource for both our existing customers and our sales team. You will apply your technical depth to customer configuration and deployment concerns with a goal of ensuring successful platform deployment and adoption. You will be the technical evangelist during the sales cycle working as an integrated member of the sales executive planning, preparation and delivery. This role requires a unique blend of technical expertise and exceptional, human-centered soft skills.
We are looking to place a person in both Calgary, Canada and London, England.
Key Responsibilities

• Customer Support: Provide expert technical guidance and support to IndyKite customers, assisting them through deployment, integration, and ongoing platform operation
• Pre-sales Excellence: Deliver compelling Proof of Concepts (POCs), sophisticated product demonstrations, and strategic architectural recommendations to prospective clients and Account Executives
• Technical Consulting: Act as a technical expert for our platform, offering insights into integration and configuration best practices
• Relationship Management: Support high-need clients with managed services or long-term engagements, ensuring high satisfaction and a positive experience

Required Technical Skills And Experience
The ideal candidate brings strong experience in the following areas, as highlighted in our strategic partner assessment:

• Graph Database Expertise: Demonstrated knowledge of graph database technologies, including practical experience with Neo4j and the Cypher query language
• Deployment: Demonstrated understanding of IaC principles and the core Terraform workflow (init, plan, apply), with the ability to maintain and update existing configurations
• Integration: Comfortable implementing and maintaining data flows between systems using REST APIs for request-response actions and Apache Kafka / Confluent for message-based data movement
• Development Skills: Experience with technologies such as Python, Javascript, REACT, Go
• Software Skills Delivery: Proven capability to implement, integrate and configure complex software products.
• Identity & Authorization: Business and technical expertise in policy design and implementation, and familiarity with IAM protocols in particular OAuth 2.0 and AuthZEN
• AI Skills (Nice-to-Have): Experience developing AI Agents using Python. Familiarity with LLM integration patterns (e.g., RAG) and emerging standards like MCP for data connectivity and A2A for multi-agent orchestration
• Bachelor´s Degree in Computer Science, Engineering, Information Systems, Business or a related field (or equivalent experience)

Behavioral And Interpersonal Skills
IndyKite is committed to building a calm and empathetic team culture. You may also be a perfect fit if you are able to demonstrate:

• Composure Under Pressure: The ability to maintain a calm and professional demeanor, especially when diagnosing and troubleshooting complex, high-stakes technical challenges for customers
• Empathy and Active Listening: A high degree of empathy to truly understand the customer's perspective, pain points, and technical objectives, translating needs into effective solutions
• Clear Communication: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts simply, patiently, and clearly to both technical and non-technical audiences
• Collaborative Spirit: A proactive and supportive approach to working with Account Executives, the Customer Experience team, and external partners

Why you should choose us

• Flexible working hours/hybrid/remote
• Competitive salary/benefits, and employee stock ownership plan
• Annually global offsite gatherings
• Global fast-paced collaborative environment
• Ambitious, fun and supportive colleagues
• Career advancement opportunities

At IndyKite, we believe that your uniqueness is your power. We are dedicated to creating a workplace where everyone feels valued and empowered to be themselves. As an equal opportunity employer, we embrace diversity in all forms, including race, gender, sexual orientation, identity, religion, age, nationality, disability, veteran status, and background. If you're interested in this position and think we could be a good fit, we´d love to hear from you.