Product Manager, Platform

Who We Are
LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.
We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and certified Great Place to Work® for six years in a row (2019 - 2025).
OUR CORE BELIEFS
At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions.

• Profit Drives Purpose – We believe running a profitable business allows us to fulfill our professional and personal purpose in life.
• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.
• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters – We believe there is power and connection in being present in the same physical space.
• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words – Words are important, but 1,000 words get trumped by 1 intentional action.
• Build to Last – We’re building this company to last and withstand the test of time.

ABOUT THE ROLE
As the
Product Manager, Platform
, you are the architect of the infrastructure that powers our end-to-end marketplace experience. You will define the features of LoadUp’s core platform, partnering with Engineering and Ops to build scalable, reliable APIs and internal tooling. This is a high-impact, cross-functional role requiring technical fluency and a deep obsession with the developer and internal user experience.
What You’ll Do

• Roadmap Leadership: Partner with the CTO to align platform priorities with engineering capacity and nationwide business strategy.
• Technical Translation: Turn complex business needs into high-quality product specs, user stories, and technical requirements.
• Internal Liaison: Act as the bridge between Operations, Marketplace teams, and Engineering to ensure our "Right Shell" approach is reflected in our systems.
• Platform Excellence: Define and track key platform metrics like uptime, latency, and API adoption to ensure our engine is built to last.
• Agile Execution: Serve as the primary product stakeholder in sprint planning, retrospectives, and execution alongside distributed engineering teams.
• Strategic SME: Become the Subject Matter Expert for LoadUp’s infrastructure, championing security, reliability, and modern software delivery practices.

WHAT YOU BRING

• Technical Fluency: Deep understanding of APIs, microservices, data pipelines, and how they drive marketplace performance.
• Platform Background: 2+ years of PM experience, with at least 1 year specifically in platform, infrastructure, or technical product environments.
• Analytical Power: Proficiency with tools like Looker or Mixpanel to drive data-informed decisions.
• Communication: Ability to distill complex system architecture into clear narratives for non-technical stakeholders.
• Education: Bachelor’s degree in CS, Engineering, Information Systems, or a related field.

WHO YOU ARE

• A Technical Builder: You can engage substantively with engineers on system design and trade-offs without needing to write the code yourself.
• A Systems Thinker: You look for the "Single Source of Truth" and understand how one change impacts the entire ecosystem.
• Accountable & Resourceful: You have a high degree of ownership and thrive in the ambiguity of a fast-paced technology company.

WHAT YOU CAN EXPECT

• Competitive Compensation – Salary that rewards your technical expertise and impact.
• Full Benefits Suite – Comprehensive Medical, Dental, Vision, and Life Insurance.
• 401(k) with 5% Match – We’re building for the future, and we want to help you do the same.
• Growth Culture – A "Great Place to Work" where your career path evolves alongside our scaling platform.
• Meaningful Perks – Monthly lifestyle stipends, referral bonuses, and a transparent "Live in Truth" environment.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.