IT Analyst

Date Posted:
April 22, 2026
Reports To:
Global Service Desk Manager
Location:
Vancouver, BC
Position Summary
We are Methanex: a leading producer and supplier of methanol to North America, Asia Pacific, Europe and South America, with our corporate head office located in Vancouver, BC.
What’s In It For You

• The expected hiring salary range for this position is CAD $74,800 – $91,400 per annum.
• The actual base salary offered is determined based on the successful candidate’s relevant experience, skills, and competencies and will consider internal equity.
• Opportunity to make a real impact with a global leader, working collaboratively with colleagues around the world and with direct line of communication with the executive leadership team.
• Opportunity for professional growth and development.
• Beautiful, newly renovated downtown office with an excellent view and snack/soda bar for when you are onsite.
• A competitive total rewards package that includes a base salary, annual performance bonus program, generous pension plan, extended benefits coverage, generous time off program, employee share purchase program and hybrid work options.

Position Summary
Are you at your best when you walk into an office and spot opportunities to improve reliability, security, and the end-user experience? Do you take pride in turning vague, high-urgency tech issues into clear fixes?
Methanex Corporation is seeking an
IT Analyst
based in our
Vancouver
office.
Reporting directly to the Global Service Desk Manager, and as a key member of the Vancouver IT Support Services team, the IT Analyst provides direct value by delivering high-quality, customer service, first and second-level IT support, technical advice and training to the Vancouver office. This role coordinates and manages activities to ensure all IT equipment including personal computing, communication devices and peripherals are maintained, administered, and purchased in order to deliver reliable IT service to the region.
As a valued member of the Global IT and Global Service Desk (GSD) team, the IT Analyst contributes by participating in GSD initiatives, sharing knowledge/issues/trends and may provide remote IT support as needed to the user community beyond the assigned region to ensure consistent service levels and processes at all Methanex locations. The IT Analyst also works with the Global IT Applications, Infrastructure, Security and Project teams to represent the needs and requirements to and from the Vancouver office as required.
Position Responsibilities
Key Responsibilities Include, But Are Not Limited To
IT User Support

• Deliver first-line IT support (in person/remote) for all employees, including executives; troubleshoot and follow through to resolution.
• Log, track, and document incidents/requests in the service desk system; escalate as needed.
• Support desktops, Microsoft 365/Office, corporate applications, and local network/connectivity (incl. remote access, AV, and patching).
• Provide end-user training and reinforce IT standards; report non-compliance issues to the manager.
• Provision and support new hires (device setup, access, and IT orientation) and assist with meeting/conferencing A/V as needed.
• Maintain secure, reliable IT equipment and service desk documentation; follow global procedures, coordinate with other IT teams/sites, and participate in the on-call rotation.

IT Applications, Security and Infrastructure Support

• Provide Tier 2 support for applications, security, and infrastructure services, following Information Technology Infrastructure Library (ITIL)-aligned incident and change management processes.
• Participate in cross-training with internal IT teams to maintain current tools, procedures, and best practices.
• Maintain onsite server/comms room infrastructure and security equipment (e.g., switches/routers, servers, firewalls, cabling, patch panels, and phone systems).

Global IT Service Desk Team

• Collaborate with the Global Service Desk team to resolve issues, share knowledge, and improve service.
• Create and maintain IT support knowledgebase articles and documentation.
• Research and test product updates and new tools/features to support continuous improvement.

IT Projects & Initiatives

• Track support performance and lead local improvements to service levels and costs (including purchasing and process/system enhancements).
• Research and test product updates/new solutions to support regional needs.
• Support global IT projects (e.g., software/hardware rollouts, upgrades, and new technology introductions).

Position Qualifications
Education and/or Professional Designation

• Completed (or working towards completing) a post-secondary diploma or degree in IT, Information Systems, Computer Science, Engineering or equivalent work and education experience combined.

Experience And Technical Skills/Knowledge

• Required to work core hours on-site in the regional office to provide in-person support to clients.
• 1-2 years of experience providing first and second-tier support to a combination of hardware, software and network solutions.
• Must be able to carry out on-call duties and/or 24/7 emergency on-call support as required.
• Occasional travel may be required.
• Outstanding customer service skills to interface with internal customers and stakeholders, demonstrating patience with users.
• Advanced knowledge of:

• Microsoft Windows Operating System – server, desktop, and mobile operating systems such as iOS
• PC hardware architecture – imaging and mobile device management systems
• LAN & WAN architecture and concepts
• Maintaining an office Server / Data communication room,
• Basic IT security and data protection concepts
• Microsoft Office 365
• Various business software and cloud services
• Desktop imaging software
• Remote access / VPN

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