Technical Customer Engineer

About the Company

Nametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security.

About the Role

We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production. This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to quickly unblock them. This goes beyond ticket processing - it’s hands-on technical problem solving with real owne
rship.

Responsibilities

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
• Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.
• Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
• Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.
• Gather structured context and relay actionable insights to engineering for long-term fixes.
• Recommend best practices for integrating across authentication flows, REST APIs, and IAM
• platforms.
• Improve internal support tooling, documentation, and runbooks based on recurring patterns.
• Surface common pain points and influence product priorities.

Qualifications

- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
- Client-facing experience with the ability to communicate clearly and empathetically with both technical and non-technical stakeholders.
- Strong debugging skills across APIs, backend integrations, or authentication workflows.
- Comfort writing lightweight scripts or tools to diagnose and unblock issues.
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Du
o, or similar.

Who Will Succeed in This Role If

- You like solving real customer problems more than sitting behind abstract tickets. You don’t mind hopping between console logs, Slack threads, and cURL commands. You stay calm when something is broken, and you don’t stop unti
l it’s u
nderstood.

Why Join

You’ll join a fast-moving team where customer impact is immediate and visible. You’ll collaborate directly with engineering leadership, shape how we scale technical support, and build a reputation as a go-to problem solver. If you’re the person others call when things break - let’s talk.

Pay range and compensation package

• Competitive salary: $120,000 - $160,000
• Potential equity in a high-growth company
• Comprehensive health benefits (medical, dental, vision)
• Flexible time off policies
• 401(k) program with employer matching
• Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and workplace culture.