IT Support Team Specialist

OBJECTIVE

The IT support team specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, onsite or remote.
• Respond to queries either in person, email, or over the phone.
• Train computer users.
• Respond to IT support tickets for end users seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Troubleshooting knowledge to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Documenting user issues and contact in the Helpdesk application
• Maintaining process and resolution documentation
• Assist with mobile device setup and deployment, Cell phones, tablets, etc.
• Installing software and preparing PCs for end users
• Training end users on hardware or software
• Participate in on-call rotation for after hours and weekend support

EXPERIENCE

• Proven working experience in providing help desk support
• Customer service oriented
• Must work well in a team or on your own
• Excellent communication skills
• Excellent troubleshooting and diagnostic skills
• Experience in a real-time critical production environment
• Associates degree or equivalent experience
• Proficient with Microsoft Windows
• Proficient in Microsoft office applications

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Houston, TX 77019