Medical Front Desk Receptionist & Translator

Position Summary

The Medical Front Desk Receptionist & Translator is responsible for providing excellent customer service to patients while ensuring the smooth operation of the front office. This role includes patient check-in and check-out, appointment scheduling, insurance verification, payment processing, and administrative support. The position also requires providing translation services to assist non-English speaking patients in communicating effectively with medical staff and understanding their care.

Key Responsibilities: Front Desk Receptionist Duties - Patient Check-In and Check-Out

• Greet patients in a professional and friendly manner.
• Verify and update patient demographic information.
• Check patients into the electronic medical record system.
• Ensure required documents and consent forms are completed.
• Process patient check-out after appointments.

Appointment Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Coordinate appointments with providers and clinical staff.
• Manage provider schedules and ensure appointment accuracy.
• Send appointment reminders to patients.

Phone and Communication Management

• Answer incoming calls promptly and professionally.
• Respond to patient inquiries regarding appointments, procedures, or office policies.
• Direct calls to the appropriate department or staff member.
• Return patient messages and follow up when needed.

Insurance Verification

• Verify patient insurance eligibility and coverage.
• Update insurance information in the system.
• Identify and document insurance alerts or special instructions.
• Inform patients of any coverage issues prior to appointments.

Payment Processing

• Collect co-pays, deductibles, and outstanding balances.
• Process payments using approved payment systems.
• Issue receipts and maintain accurate payment records.
• Reconcile daily payments and notify the Front Desk Manager at the end of the day.

Patient Records Management

• Maintain accurate and confidential patient records.
• Scan, file, and upload documents into the electronic medical record system.
• Ensure compliance with privacy and confidentiality policies.

Administrative Support

• Assist with filing, faxing, photocopying, and document organization.
• Prepare patient paperwork and intake forms.
• Maintain office supplies for the front desk area.

Patient Assistance

• Assist patients with completing forms and paperwork.
• Provide directions within the clinic and answer general questions.
• Address patient concerns and ensure a positive patient experience.

Office Maintenance

• Ensure the reception area and waiting room are clean, organized, and welcoming.
• Maintain front desk organization and efficiency.
• Report maintenance issues or safety concerns.

Additional Requirements

• Must be reliable, professional, and patient-focused
• Must be willing and able to commute between our four office locations as needed

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person