IT Analyst
At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we’re building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action.
Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community.
Purpose of the Role
As a member of the information technology team, the IT Analyst will be responsible for overseeing the provisioning of equipment and technology for Foundation employees. You will support the IT Services team in processing technical support inquiries from Foundation Staff & partners.
You will report directly to the Director of IT Services, but will work closely with the entirety of our IT Team as they assist in the day-to-day support and implementation of technical resources.
This is an onsite role located at the Obama Presidential Center in Jackson Park, requiring full weekend availability.
Core Job Responsibilities
- Create accounts and configure hardware for new users
- Manage and monitor internal assets to ensure accurate inventory records
- Work with new staff members to ensure they have the technology resources and training necessary to do their jobs
- Respond to support requests and ensure timely resolution
- Work with the IT Infrastructure team to implement IT infrastructure in future offices
- Resolving trouble tickets with an eye toward creating repeatable solutions for recurring or common issues
- Weekend support availability
- Perform other duties as assigned
Key Deliverables / Outcomes
- Foundation Staff will be provisioned with the technology and tools they require in a timely manner
- Creation & ownership of IT Onboarding tracking processes
- Receive and maintain top marks for customer satisfaction
Required Qualifications
- Experience or education in IT support
- Experience in the administration of a Google Workspace environment
- Familiar with OSI reference model, can isolate hardware vs. software issues
- Networking concepts and fundamentals - know differences in equipment types, able to tone/trace cables, identify on which network layer an issue may exist
- Security-focused, understands what constitutes an unacceptable and acceptable practice
- macOS experience, can perform Apple software administrative tasks, and know how to remedy hardware issues
- Experience with advanced AV Systems and their interactions with VC solutions
- Exceptional customer service, establishing rapport easily with other people
- Exceptional communicator, verbal and written; track record of communicating effectively with people across teams and at all levels
- Team player who is positive and approachable for many different teams and levels
The salary range for this role is between $59,755 and $74,727.
This is an onsite role located at the Obama Presidential Center in Jackson Park, requiring full weekend availability.
Don’t check off every box in the requirements listed above? Please apply anyway! If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
Equal Opportunity Employer
*The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.*