IT Specialist

Ohio Citizen Action is excited to welcome an IT Specialist to our team who will play a key role in supporting our staff, improving our technology systems, and helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate efficiently and reliably across all 3 operations sites in OH. Travel will be required as needed

Responsibilities

• Installing, configuring, and maintaining hardware and software systems, including servers, workstations, and network devices.
• Monitoring system performance, conducting regular backups, and implementing disaster recovery procedures to ensure data integrity and availability.
• Managing user accounts, access permissions, and security protocols, including firewalls, antivirus software, and software updates.
• Troubleshooting hardware, software, and network issues, providing technical support to staff, and resolving IT-related problems efficiently.
• Collaborating with other organizational professionals, such as the Database Director, to implement system improvements and optimize IT operations.
• Developing and enforcing IT policies, procedures, and best practices to maintain system security and compliance.
• Maintaining inventories of IT assets, licenses, and warranties, and ensuring proper documentation of processes and system changes.
• Travel between OCA sites to perform IT related work and troubleshooting where needed.
• Routinely meet daily, weekly, and monthly deadlines.
• Other duties as assigned.

Qualifications

• Technical expertise in network management, server administration, database handling, and operating systems.
• Problem-solving skills to diagnose and resolve complex IT issues quickly.
• Communication and teamwork abilities to provide support and collaborate with colleagues effectively.
• A bachelor’s degree in computer science, information technology, or a related field is required.
• Familiarity with cybersecurity principles, system monitoring tools, and IT compliance standards.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, confidentiality.
• Conduct work in a manner that consistently aligns with OCA’s core values.
• Proficient with Microsoft Office Suite, Google Workspace, or related software, and the willingness to learn new systems as needed.
• Commitment to Ohio Citizen Action’s mission and goals.
• Ability to work independently but with a collaborative approach.

Additional Preferred Skills and Knowledge

• CompTIA A+ and Network+ certifications are preferred.
• Voter Activation Network (VAN) experience preferred.
• Nonprofit or political experience is a plus.
• Other relevant IT certifications are a plus.