Program Manager of Employment Services

Overview
Compensation We Offer

• The initial compensation for this position ranges from $70,304.00 - $86,055.00 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions\*

Pay Range
$70,304.00 to $86,000.00
Job Summary
Manages the day-to-day operations of the Department of Rehabilitation contracts serving the South Bay and Greater Los Angeles districts. Directly supervises a team of Employment Specialists and Job Developers working to facilitate the employment of consumers within the community. Monitors and ensures day-to-day operational compliance with the Department of Rehabilitation contract.
Responsibilities

• Participates in the program planning process, including establishment of goals and objectives, annual work plans and outcomes: assists in developing realistic and measurable objectives for program; assists in establishing and assigning work plans; reviews status of work plan assignments to ensure progress is on schedule; and, modifies schedules or plans as needed.
• Collaborates and coordinates with other programs to provide continuity in service delivery.
• Directly supervises a group of program staff in delivering employment services to members with psychiatric disabilities within a psychosocial rehabilitation/recovery model.
• Builds partnerships with other organizations by networking in the community, attending local inter-agency meetings, and becoming involved in other supportive services.
• Coordinates services within the Employment Services Program to ensure members receive the resources and assistance necessary to reach their stated employment goal.
• Coordinates with program staff throughout the agency to ensure that member service needs are met in the areas of mental health, housing, healthcare, and social rehabilitation while the member is working toward an employment goal.
• Provides training on employment services to staff throughout Pacific Clinics when necessary.

Program Management

• Assists the Program Director of Employment Services in the program planning process, including establishment of goals and objectives, annual work plans and outcomes.
• Collaborates and coordinates program activities with other program staff, including the Center Director/Program Directors, to provide continuity in service delivery.
• Staff Supervision
• Assists the Program Director of Employment Services in providing leadership and direction for team.
• Monitors activities of staff to ensure all quality standards are meet.
• Confers with designated staff to resolve clinical and programmatic issues.
• Supervises designated program staff in accordance with the Agency’s policies and applicable labor laws; plans, assigns, and directs work; appraises performance; interviews and recommends hiring of applicants; trains staff; rewards and disciplines employees; addresses complaints and resolves problems; documents disciplinary discussions and actions.
• Assists the Program Director of Employment Services to identify staff training needs.
• Works with Program Director to establish individual staff performance plans with objectives that are measurable and outcome driven.
• Assigns work to subordinate staff; monitors progress of assignments and evaluates as appropriate; coaches staff in the development of their work plans, assigned duties, responsibilities, and scope of authority.
• Ensures subordinate staff meets licensing and other contractual standards.
• Ensures staff is trained and complies with Agency policies and procedures; develops higher levels of expertise in staff by encouraging further education, participation in seminars and providing learning opportunities within the programs.

Program Administration

• Coordinates program services with activities of county/state regulatory or other governmental agencies as appropriate including the Department of Rehabilitation.
• Serves as the primary point of contact for the Department of Rehabilitation liaison counselor. Collaborates with this liaison to ensure that members are referred to and receive services from the Department of Rehabilitation including authorization for Work Adjustment and Employment Preparation Services provided by Pacific Clinics. Also ensures that Department of Rehabilitation clients are referred to and receive services from Pacific Clinics when appropriate.
• Establishes and maintains network of linkages with community service and funding sources which may include LA County Department of Mental Health and the Department of Rehabilitation.
• Directly supervises designated program staff with a hands-on approach to all program activities to ensure member employment services needs are met.
• Reviews all administrative documentation to ensure accuracy and submission on time; gathers data and prepares required management reports.Reviews chart documentation and status reports prepared by staff to ensure legal, contractual and revenue generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
• Attends and participates in staff meetings to provide input towards program development and staff training.
• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes including informing the Human Resources Department of employee leaves, work-related injuries and employee incidents.
• Reports to work on time and maintains reliable and regular attendance.
• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Organizational Relationships/Interaction

• Supervise employees and perform supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.
• Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.
• Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

EDUCATION And/or EXPERIENCE/POSITION REQUIREMENTS

• Bachelor’s Degree in Rehabilitation Counseling or related field of study or 8 Years Experience in lieu of education (equates to 2 years’ experience for every year of college education)
• A minimum of (2-4) years’ experience working in a mental health setting and a general working knowledge of mental health resources in the community.
• Experience working specifically with the homeless is preferred.
• Ability to effectively present information and respond to program questions from staff, clients, family members, other agencies and the general community.
• Ability to communicate effectively promoting favorable interaction with key staff, coworkers and others.
• Ability to understand and analyze Clinics' budgetary information.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

Job Competencies

• Leadership
• Communication - Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
• Relationships and Attitude - Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
• Attendance -Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.
• Problem Solving - Ability to analyze problems and implement acceptable solutions.
• Confidentiality - Maintains the confidentiality of all business documents and correspondence

Physical Requirements
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
EEOC
disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.