Operations Director

The Mission

exists to deliver exceptional experiences through thoughtful hospitality so people can spend more time doing the things they love. As Operations Director, you own the most critical part of the business: the stay itself. Every spotless home, every rapid fix, every moment a guest feels like our only guest — that's your output. Without it, nothing else compounds. Sales signs owners, marketing drives demand, but if Operations doesn't deliver, the business stalls. This role turns the mission into a physical reality across every property, every day; in turn driving the reviews, retention, and unit economics that fuel everything else.

You'll serve on the Renjoy Leadership Team alongside our co-founders and functional heads of departments, helping shape the direction of the company as we scale.

Our Core Values

We hire, fire, and promote based on these behaviors:

• See Something, Do Something: You don't wait for permission
• Do What You Say: You earn trust through reliable action and follow-through
• Make It Better: You build a better Operations playbook every day
• Own the Miss: When a mistake happens, you analyze why and apply learnings
• Say the Hard Thing: You are honest with your team and hold them accountable

Three Obsessions

• Ensure Operational Readiness: You own the operating rhythm that ensures every property is guest-ready before check-in — 100% deep clean compliance and functional amenities, with scalable playbooks.
• Deliver the Guest Experience: You drive Unreasonable Hospitality through cleanliness, responsiveness, and resolution speed so every guest feels like our only guest.
• Drive Operational Efficiency: You protect ≥ 20% gross margins, use data to eliminate waste, and retain ≥ 80% of team members by building a culture of excellence.

Role Results

• Guest Review Score ≥ 4.85
• Gross Profit ≥ 20%
• Team retention ≥ 80%

Why You Should Apply

• You lead from the front. You don't manage from a desk — you walk properties, ride along with techs, and know your housekeepers by name. You believe the best operators are the ones closest to the work.
• You build leaders, not dependencies. Your goal isn't to be the person who solves every problem — it's to build a team that solves problems without you. You coach, you set standards, and you let people own their work.
• You're obsessed with the product. A scuffed baseboard, a slow response, a missed detail — these things bother you. You understand that hospitality is physical and that excellence is built in the details guests never consciously notice.
• You thrive in fast-moving, imperfect environments. You don't need a perfect playbook to start executing. You build the plane while flying it and improve it every week.
• You think in systems and scorecards. You don't just fight fires — you figure out why they started. You use data to find patterns, build processes to prevent recurrence, and hold your team accountable to measurable outcomes.
• You care deeply about people. You know that retention starts with respect — fair pay, clear expectations, honest feedback, and a culture where people feel seen. You retain great people because great people want to work for you.
• You're energized by AI, not threatened by it. You see automation as a force multiplier for your team — not a replacement for leadership. You want to work somewhere the tech actually clears your path instead of getting in the way.

Why You Should NOT Apply

• You prefer stability over growth. We're scaling from 200 to 750+ properties. The playbook is being written in real time. If that sounds exhausting instead of exciting, this isn't the right fit.
• You manage tasks, not outcomes. We don't track activity for activity's sake. You own guest scores, margins, and retention — not just whether the checklist got done.
• You see field teams as interchangeable labor. Our housekeepers and techs are the lifeblood. If you don't genuinely believe investing in frontline people is a strategic advantage, you won't succeed here.
• You avoid hard conversations. At Renjoy, we Say the Hard Thing. If you're uncomfortable giving direct feedback or holding people accountable, you'll struggle here.

Requirements

• Location: Must live in or be willing to relocate to the Colorado Springs area. This role is on-site and requires some travel. You will serve on the Renjoy Leadership team.
• Experience: 5+ years leading multi-site operations in hospitality, property management, or a service-intensive industry. Vacation rental, hotel operations, or property management experience strongly preferred.
• Leadership: Proven track record building and retaining teams of 20+ people, including managing managers. Strong written and verbal skills. You give direct, honest feedback and hold people accountable without burning trust.
• Technical Proficiency: Comfortable building workflows, implementing task management systems, and using AI as a daily force multiplier. You use data to make decisions. You can build or describe automations to drive quality and efficiency.

Compensation

• Base Salary: $90,000 - $110,000
• Performance Bonus: Up to 15% of base salary, directly tied to results
• Flexible Paid Time Off

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Hospitality management: 5 years (Required)

Work Location: In person