Program Manager - Community Based Programs

Program Manager – Community-Based Programs (Danville, Concord, DVC)

RES Success | Contra Costa County, CA
Full-Time | 40 hours/week

About RES Success

At RES Success, our mission is to provide an environment for adults with intellectual and developmental disabilities that promotes dignity, independence, and meaningful community engagement. We support individuals in achieving their goals through person-centered, community-based services.

Position Overview

We are seeking a Program Manager to oversee our community-based day programs serving individuals in Danville, Todos Santos Plaza (Concord), and Diablo Valley College (Pleasant Hill).

This role operates fully in the community—not in a single facility. The Program Manager will lead teams supporting individuals in real-world environments such as campuses, parks, and local businesses.

Key Responsibilities

• Oversee daily operations across multiple community-based program locations
• Ensure adequate staffing and coverage to maintain the safety and wellbeing of all individuals served
• Supervise, coach, and provide ongoing feedback to Direct Support Professionals (DSPs) and Assistant Managers
• Lead performance management, including coaching, corrective action, and employee evaluations
• Ensure consistent implementation of person-centered services, Individual Support Plans (ISPs), and Behavior Support Plans
• Provide hands-on support to individuals as needed to ensure quality care and safety
• Oversee and support staff in completing daily notes, reports, and required documentation accurately and on time
• Ensure compliance with all DDS, Regional Center (RCEB), and Community Care Licensing (CCL) regulations
• Monitor and ensure completion of Special Incident Reports and Abuse/Neglect reporting requirements
• Support development and implementation of community-based activities and schedules
• Maintain communication with families, case managers, and interdisciplinary teams
• Participate in intake processes, including tours, interviews, and program fit assessments
• Ensure staff are properly trained in Pro-ACT (or equivalent) de-escalation techniques and best practices
• Ensure program vehicles are maintained, inspected, and used safely (if applicable)
• Maintain organized and compliant client records and files
• Support program operations within budget and resource guidelines
• Facilitate team meetings and contribute to a positive, team-oriented work environment
• Partner with leadership and HR on hiring, onboarding, and staff development initiatives

Qualifications

Minimum Requirements:

• Bachelor’s degree in human services or related field + 1 year of supervisory experience,
• OR
• High school diploma + 4 years of experience supporting individuals with IDD and 1 year in a supervisory roleAdditional Requirements:
• Experience in IDD services, day programs, or community-based support preferred
• Strong leadership, communication, and organizational skills
• Ability to manage multiple sites, priorities, and teams

Work Environment & Requirements

• Must have reliable transportation
• Must be able to travel regularly between Danville, Concord, and Pleasant Hill
• Must be comfortable working in a fully community-based setting
• Flexible and adaptable to changing daily program needs

Benefits May Include

• Medical, Dental, and Vision Insurance
• Paid Sick Leave in accordance with California law
• 10 days of PTO (upon accrual)
• 11 Paid Holidays, including a Paid Birthday Holiday
• 403(b) retirement plan
• Paid training, including CPR/First Aid, RBT, OFL & ProAct
• Employee referral program
• Paid phone stipend
• Employee appreciation events & activities
• Consistent schedule — no nights or weekends

Equal Employment Opportunity Statement

RES Success is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

Pay: $32.00 - $37.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person