Nurse Operations Manager

Job Summary
The Nurse Operations Manager performs a variety of administrative and nursing duties in supervising and caring for patients from minor treatment to acutely ill in a one-of-a-kind, free-standing outpatient facility, providing easy access to unscheduled care. This hyper-efficient delivery of Emergency Medicine Specialty Services combined with outpatient facilities efficiently provides high quality care that can yield lower ER visits, lower hospital admissions, and create savings.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Build relationships with patients and employees and help support a culture of passion and enthusiasm.
• Perform meaningful growth meetings with RN’s and PCC’s on a routine basis.
• Identify areas of improvement that will result in the meeting or exceeding of organizational quality metric goals.
• Adhere to and positively promote all protocols.
• Oversee and coordinate maintenance of all equipment in the clinical area.
• Completion of checklists and assigned tasks by deadlines.
• Generate clinical staff schedule ensuring it is fair (all requests for time off considered, no one staff member working unreasonable number of shifts in a row, etc.) and all shifts are covered.
• Coordinate and provide oversight of the training of the clinical team members to include providers, lab team, and radiology techs during the clinical portion of training.
• Professionally and expertly represent GEMD during surveys related to the clinical area (DOH, COLA, AHCA, JC, etc.)
• Participate in QA/PI activities.

• Hand Washing Audit
• Chart Audits
• Room Turn Over Audits
• Other audits as dictated by the FL or VP of Clinical Operations

• Maintain quality standards by updating protocols as needed, making recommendations based on current best practices, bringing to the attention of the facility leader any unsafe practices, etc.
• Ensure the workflow of the clinical area during the workday, addressing any issues/challenges.
• Provide oversight to the inventory process to include ordering, addressing back orders, submitting inventory updates in a timely manner.
• Work with FL on Employee Health initiatives

• TB testing
• Hepatitis B Immunizations
• Flu Vaccine administration

• Other activities as assigned by the Facility Director or Operations Leadership.
• Provide oversight to the linen ordering process.
• Manage the ordering and proper disposal/return of medications in accordance with DEA regulations.
• Continuous education and training of the team on new or updated processes/equipment.
• Active participation in the hiring and termination of the clinical team and in all departmental meetings.
• Serve as a strong resource for the staff and support the Facility Leader in their absence.
• Follow the information security policies and management system, contributing to their effectiveness, and actively reporting on their performance.
• The NOM will also perform all responsibilities of the Registered Nurse Position.