Receptionist

Receptionist

Position Summary: The Receptionist/Switchboard position focuses on serving and enhancing the experience for all visitors, including customers, schools, applicants, vendors, and others. As the initial point of contact, the position requires careful attention and consideration, coupled with qualities such as empathy, patience, and understanding to deliver exceptional customer service. The emphasis is on ensuring that interactions with customers, vendors, and visitors are handled with care, reflecting a commitment to providing a positive and supportive experience.

In addition to serving as the initial point of contact, this role encompasses other responsibilities such as providing administrative support across the business. The focus is on ensuring accuracy and timeliness in carrying out those administrative tasks. The commitment to approaching each day with a sense of ownership is also a fundamental aspect of this role. This mindset reinforces the responsibility required to contribute positively to the team and organization.

Company Background:

Scot Forge is a 130-year-old, 100% employee-owned company that manufactures custom open die and rolled ring forgings. At Scot Forge, we help our customers with forged solutions from the world's physical infrastructure, energy, and transportation to manufacturing, mining, and our national defense. From the wheels of NASA’s Curiosity Mars Rover to mission critical components for nuclear submarines, to large hydraulic cylinders for the largest mining trucks on the planet, Scot Forge creates the precision forged metal parts used in demanding applications all over the world.

Essential Position Responsibilities:

• Welcoming and directing all visitors, including customers, schools, applicants, vendors, and others.
• Providing exceptional customer service to both internal and external customers by promptly and professionally addressing inquiries through email, phone or in-person interactions.
• Overseeing all visitor protocol procedures and ensuring adherence to each process.
• Providing administrative support to various departments as requested.
• Managing the process of inventory and ordering, the role involves overseeing office supplies and specialty items like coffee and tea, as well as coordinating food orders for meetings. Additionally, the responsibility extends to keeping the mailrooms, including cabinets and drawers, organized, clean, and well-stocked with necessary items.
• Handling the receiving and distribution of incoming mail, including tasks such as opening, sorting, date stamping, and delivering mail to the designated employee(s). Additionally, manage outgoing mail processing and provide support to the Corporate Office on large mailings. Assumes responsibility of maintaining the ongoing supply postage and handling the necessary supplies for the mail machine.

Qualifications:

Education/Experience:

• Required minimum High School Diploma or equivalent
• Preferred three [3] year minimum experience in a customer service role.
• Preferred one [1] year minimum experience in a reception/switchboard operator role.

Desired Skills:

• Excellent verbal and written communication skills
• Proficient understanding and experience in web searches, Microsoft – Outlook, Word, Excel, and PowerPoint.
• Demonstrate proficient time management and organizational abilities.
• Ability to solve problems, willingness to bring solutions forward.
• Capability to establish and prioritize tasks.
• Strong learning agility and a keen desire for internal and external growth.

Additional Information:

• Scot Forge requires all employees to work 100% onsite.
• Hours: 8:15AM – 5:15PM
• This position is located in our Spring Grove, IL location.
• Other duties as assigned
• Must be authorized to work anywhere in the U.S. without sponsorship
• Must be able to pass a 90 day head hair drug test today.

Working Conditions/Physical Requirements:

Position works in office environment.

*Review of applications will begin immediately and continue until the position is filled.*

The estimated pay range for this position is the lowest and highest range we in good faith believe we would pay for this role at the time of this posting. We ultimately may pay more or less than the posted range, and the range may be modified in the future. The actual base pay offered to a candidate will depend on various factors including but not limited to relevant skills, experience, qualifications, education, certifications, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, and business or organizational needs.

We offer a comprehensive package of benefits for eligible employees including Medical, Vision, Dental, Hearing, Life (Basic & AD&D), Disability (STD & LTD), 401K Plan with match, Profit Sharing, Employee Stock Ownership Plan (ESOP), Tax Savings (FSA & HAS), Vacation Time, Paid Time Off, and Paid Holidays.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, or any other form of compensation for any particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Scot Forge is an Equal Opportunity Employer. We value diversity and inclusion and welcome all qualified candidates to apply.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.