System and Network Administrator

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh\*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Systems & Network Administrator is responsible for the secure, reliable, and efficient operation of SpotOn’s IT infrastructure. This includes designing, documenting, installing, configuring, and maintaining systems, networks, and endpoints, as well as supporting the productivity and communication platforms used by SpotOn staff. The role requires a proactive approach to automation, compliance, and documentation, and close collaboration with other IT and business teams to support both internal operations and customer-facing services.

## Essential Functions

System Administration

• Configure, maintain, and administer identity provider (IdP) platforms such as Okta, including automation of provisioning, deprovisioning, and access management workflows.
• Evaluate, recommend, and implement systems that enhance or replace existing solutions, with a focus on security, scalability, and automation.
• Develop, maintain, and continuously improve internal support documentation, runbooks, and operational procedures for the Systems team and stakeholders.
• Provide training and mentoring to Systems team members and cross-functional partners.
• Maintain detailed records of audit events, security incidents, and system changes; participate in risk assessments and self-assessments of system safeguards.
• Ensure compliance with corporate security policies, including participation in certification/accreditation and incident reporting processes.

Network Administration

• Manage and maintain LAN, WLAN, VPN, WAN, and ISP resources, including both physical and virtual network infrastructure.
• Monitor, review, and apply patches and firmware upgrades on network devices; maintain network diagrams and topology documentation.
• Perform physical server and network hardware installations and maintenance, including office buildouts and remote site support.
• Monitor and respond to security incidents and vulnerabilities.
• Support network automation initiatives (such as Meraki API and Terraform) and participate in network standardization projects.

Endpoint Management

• Administer and maintain the organization’s fleet of endpoints using MDM tools such as Iru and Manage Engine Endpoint Central.
• Enforce security policies and compliance requirements across all managed endpoints; manage software deployment, patching automation, and lifecycle management.
• Oversee device onboarding, offboarding, and recycling processes, including coordination with HR and Help Desk teams.

Communication & Productivity Platform Administration

• Support and administer all communication and productivity platforms, including Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), A/V systems, and meeting room technology.
• Manage licensing, user provisioning, integrations, and automation across platforms.
• Participate in projects to improve collaboration, automate workflows, and enhance user experience.

Change Management & Documentation

• File and track change requests for any production environment testing or impactful changes, ensuring on-call personnel are included in the process.
• Maintain and update documentation for all tools, resources, and applications used within the team.
• Participate in knowledge sharing and cross-training initiatives.

## Minimum Qualifications

• Hands-on experience building, configuring, and maintaining Identity Providers such as Okta or Active Directory.
• Strong knowledge of networking services and protocols, including TCP/IP, DNS, DHCP, BGP, and OSPF.
• Experience with software security patching automation and monitoring tools.
• Intermediate networking skills, including routing, switching, VPN configuration, and Wi-Fi troubleshooting.
• Experience with cloud platforms such as AWS, or GCP, and infrastructure automation is a plus.
• Strong problem-solving, critical-thinking, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Commitment to documentation-first practices and continuous improvement.

## Experience Requirements

• At least two years of experience in systems management in an intermediate or lead role.
• At least two years of experience administering identity provider platforms.
• At least two years of experience managing and coordinating with ISPs.
• At least one year of experience with Cisco Meraki or an equivalent network platform.
• At least one year of experience with endpoint management (MDM).
• At least one year of experience with cloud infrastructure (AWS, or GCP) is preferred.

## Education & Certifications

• A four-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Relevant professional certifications are preferred, such as:

• CompTIA Network+, Security+, or CASP+
• Cisco CCNA or CCNP
• Okta Certified Administrator
• AWS or GCP certifications

## Physical Requirements & Working Conditions

• Ability to remain in a stationary position for at least 50% of the workday.
• Occasional movement within the office to access equipment, file cabinets, and machinery.
• Ability to lift and carry equipment weighing up to 20 pounds.
• Ability to travel domestically and internationally as needed.
• Ability to physically install and maintain computer and network equipment.
• Availability for on-call and after-hours support during high-impact incidents and maintenance windows.

## Additional Responsibilities

• Participate in team meetings, project planning, and incident post-mortems.
• Contribute to the continuous improvement of IT processes, automation, and documentation.
• Uphold SpotOn’s security, compliance, and operational standards at all times.

*We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at* *careers@spoton.com**.*

*SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.*

*SpotOn is an E-Verify company.*

Compensation Range: $83.6K - $115.5K