Office Operations Manager

Summary

This position is a dynamic hands-on role responsible for all aspects of customer support, sales, and efficient management of all front office activities and processes including rental fleet management.

Rental fleet management includes: inventory tracking, lease development, quoting, delivery coordination, inspecting units, documenting with photos. Provide customer support, sales, and efficient management of all rental activities and processes.

The role is focused on customer support while managing the logistics associated with container and office trailer sales and rentals, coordinating with the production area to receive or prepare for shipment of products on time and completing bookkeeping tasks.

Experience

• Minimum of five (5) years’ office / administrative work including MS Office Products, filing, typing, document creation, etc. Notwithstanding the foregoing, any combination of education and experience that demonstrates the knowledge and ability to perform the work is accepted.
• Minimum three (3) years’ customer service/support both on the phone and in person preferably w/focus on education and relationship building, coordinating, planning, etc.
• Quickbooks experience a plus

Core Responsibilities

• Provide front line customer support (in person, phone and email)
• Maintain accurate inventory of existing units and availability
• Create and distribute lease agreements for rental fleet units
• Create and distribute quotes to customers for standard products
• Take initial call for custom builds and uncover customer needs
• Coordinate shipping with partner trucking company for all projects (very few exceptions)
• Receive and inspect fleet units and enter back into inventory or schedule for repairs
• Receive and inspect conex shipping containers, test doors, enter into inventory
• Follow up on “open” quotes weekly, uncovering additional needs
• Support Production/Project Managers as needed (electrical panel schedule, photos, etc)
• Receiving customer payments, entering bills, recording credit card payments, recurring monthly invoices, etc.
• Maintain office filing and storage systems
• Perform work related errands as requested such as going to the post office and bank
• Keep office area clean and tidy
• Other duties as assigned

Key Competencies

• Reliability
• Strong written and verbal communication
• Attention to detail, organization, planning
• Work independently to consistently achieve schedules
• Computer savvy with knowledge of MS Word, Excel; networking knowledge a plus
• Work outside for brief periods of time
• Collaborate with and support all office staff

Work Context

• Regularly works in office, but at times must enter manufacturing area which is loud and dirty
• Regularly performs physical inventory count of rental and shipping containers in outdoor storage

Benefits

• Salary Pay (salary commensurate with experience)
• Quarterly bonus based on key performance indicators
• Subsidized healthcare (through exchange)
• Paid holiday / Paid time off