Acqueon Dialer Product Owner

Role Acqueon Dialer Product Owner
Location Remote
Job Description
Looking for a seasoned Product Owner that is familiar with autodialer campaign management
The individual needs to lead efforts independently work effectively with a scrum team using agile methodology and have the ability to work across teams
The product owner must collaborate with business stakeholders Marketing Call Center Operations Sales Compliance and other IT teams to ensure seamless operations of the campaign
The individual will be responsible to gather requirements work with scrum teams to create the user stories work with the developers to ensure prioritized work is consumed in the appropriate sprints and continue the backlog management of requests
They will conduct testing efforts with QA team members to ensure all requirements are met organize UAT sessions with business stakeholders provide the support needed for incidents defects
They will create well defined presentation decks to highlight all new or updated functionality to the business partners
The Product Owner must have strong written and verbal skills and must be able to utilize data to tell a story
They need to have worked as a Product owner on Acqueon not a technical Developer or a Jr PO
Key Responsibilities
Lead product ownership for the Acqueon Dialer platform ensuring optimal campaign performance and compliance
Partner with business stakeholders across Marketing Call Center Operations Sales Compliance and IT to define and deliver campaign strategies and enhancements
Gather and document business requirements translate them into actionable user stories and manage a well prioritized product backlog
Collaborate closely with developers and QA teams to ensure features are developed tested and deployed according to specifications and sprint goals
Conduct and oversee UAT sessions with business partners to validate new functionality
Provide production support for incident resolution and defect management
Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
Leverage data to tell a clear compelling story and support informed decision making
Qualifications
Extensive experience in Customer Service environments with hands on experience in dialer operations
Strong understanding of Agile methodologies including sprint planning backlog grooming and cross functional collaboration
Excellent written and verbal communication skills with the ability to influence and engage across all levels of the organization
Nice to Have
Acqueon Dialer Platform Experience Highly Preferred
Twilio integration or communication platform experience
Healthcare industry background