IT Support Technician

KEEP PEOPLE PRODUCTIVE DURING OUR BUSINESS TRANSFORMATION

At Vitalus, technology enables how our people work - from corporate teams to manufacturing operations. As an IT Support Technician, you’ll be the frontline problem-solver who keeps employees connected, productive, and secure. If you enjoy practical troubleshooting, clear ownership, and work that directly protects business continuity, this role delivers real impact.

## IS THIS YOU?

• You bring strong troubleshooting skills and steady judgment and know when to escalate intelligently.
• You communicate clearly with non‑technical users, stay calm under pressure and close the loop every time.
• You’re motivated by reliability and impact, without using shortcuts or Bandaid solutions.

## WHAT YOU’LL DO

### Keep People Working

• Triage, resolve, or escalate IT issues based on urgency and business impact
• Keep users informed with clear updates and realistic timelines
• Document resolutions thoroughly to prevent repeat issues

### Manage Devices & Access

• Provision laptops, peripherals, and system access for new hires
• Execute secure off‑boarding and role‑change access updates
• Maintain accurate device and asset records

### Support Operational Technology

• Respond quickly to production‑impacting issues
• Support shared workstations, scanners, label printers, and warehouse systems
• Identify recurring issues and contribute to permanent fixes

### Protect Standards and Security

• Follow established IT and security standards
• Recognize risks and escalate security or compliance issues early
• Document exceptions with clear rationale

## WHAT YOU’LL BRING

• Diploma or degree in IT (or equivalent hands‑on experience).
• 2–5 years of end‑user IT support experience (Windows, Microsoft 365, devices, networking basics).
• Experience with ticketing systems, device provisioning, and asset tracking.
• Strong judgment, documentation habits, and follow‑through.
• Clear, practical communication style with technical and non‑technical users.
• Bonus: Experience supporting manufacturing or warehouse technology, MFA, or regulated environments.

If you take pride in fixing the right problems, preventing repeat issues and keeping people working without disruption, we’d love to see how you can make an impact at Vitalus.