Senior UX Designer, Agent Design

Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About The Team
Join Workday's Connected Experiences Design team, where we are shaping the future of AI Agent for horizontal Self Service across Workday’s platform. Our vision is simple: create intelligent, trustworthy agent experiences that help people get what they need quickly, confidently, and with less effort.
You will work across our Connected Experiences and Agent Factory teams, building world-class agentic experiences that span Workday's core entry points in web, mobile, and third-party integrations through Workday Everywhere. As AI continues to reshape how people interact with enterprise software, this team is defining how self-service agent experiences should feel across channels: clear, connected, dependable, and deeply useful. We're on a mission to make advanced AI capabilities feel intuitive and effective for millions of users worldwide.
What to expect from the culture: You'll join a customer-first organization where continuous learning is part of the everyday experience — through mentoring, coaching, and collaboration with talented teammates who share a growth mindset and a genuine passion for designing the right thing. We foster a fun, social working environment where you are encouraged to be your true self, and we back that up with competitive salary and benefits, including flexible scheduling and parental leave to support you at every stage of life.
About The Role
As a Senior UX Designer on the Connected Experiences Design team, you will work alongside design and product teams to shape how self-service agents communicate, guide users, recover gracefully, and integrate into broader end-to-end journeys across web, mobile, and Workday Everywhere surfaces. This role focuses on agent design responsibilities — defining the conversational standards, interaction patterns, and transparency models that make Workday's AI agents trustworthy and effective for millions of users around the world.
This is an ideal role for a designer with a strong background in conversational design who understands how to create natural, task-oriented interactions across multi-turn flows. You will also partner closely with Design Systems to scale new patterns, extend reusable guidance, and maintain best practices across the product.
In this role, you will be responsible for:

• Leading the Self Service agent experience at scale for millions of users around the world
• Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization
• Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence
• Designing and applying platform transparency patterns such as loading, progress, and "thinking" states so users always know what the agent is doing
• Implementing soft refusal, fallback, and error handling patterns to keep users on track when the agent reaches its limits or safety constraints
• Contributing to evolving AI Elements Guidelines, working with Engineering to ensure correct implementation in code
• Collaborating closely with Design Systems teams to define, document, and socialize new agent patterns and reusable best practices
• Applying and extending core A2UI patterns while identifying opportunities for library expansion to support emerging agent experiences
• Creating and maintaining design guidance documentation for conversational UX, agent response standards, and cross-surface interaction patterns
• Collaborating with the Accessibility team to ensure agent outputs are inclusive and compliant
• Validating the agent experience across Web, Mobile, Slack, Microsoft Teams, and Workday Everywhere integrations
• Partnering with UX Research on tone of voice testing, user validation, and release readiness
• Attending Early Adopter customer calls and synthesizing feedback into design improvements
• Tracking and communicating design-impacting bugs and reporting on UX health to VP and Senior Director level partners
• Partnering with Product Management to define and refine Critical User Journeys
• Collaborating with platform and orchestration partners on agent integration points, handoff logic, and end-to-end flow continuity
• Setting and maintaining a high UX quality bar, including heuristic evaluations of LLM outputs
• Contributing to Go/No-Go production readiness decisions as the voice of the user
• Visualizing the end-to-end user experience and identifying core jobs to be done that expand the agent's tools, capabilities, and skills

About You
You are a seasoned designer who enjoys mastering complex platforms and interfaces, skilled in converting detailed user interaction needs into elegant web and mobile interactions. Your deep understanding of current AI technology and UX design allows you to interpret the evolution of interaction design and what it means to design responsibly to create the right flow for a user's mental model and build appropriate user trust.
You bring a strong background in conversational design, content design, or closely related interaction design disciplines, and you know how to shape natural, clear, and trustworthy AI interactions. You are comfortable designing multi-turn conversations, response behavior, repair flows, and moments of uncertainty in ways that keep users oriented and supported.
You can demonstrate expertise in Interaction Design and Information Architecture, illustrating how taxonomies and ontologies enhance UX in enterprise applications. You leverage your deep knowledge and experience to challenge traditional methods. You love to learn how users think about a task and try to create interfaces that mirror human cognition and behaviour.
You are comfortable designing for agentic systems and with agentic tools, where the experience extends beyond individual screens to include agent behaviour, orchestration, transparency, recovery, and cross-channel continuity. You can visualize the full end-to-end journey and identify where self-service agent support, handoffs, and new capabilities can unlock better outcomes for users across Workday's front doors to support sales and marketing needs.
You also have experience partnering closely with Design Systems teams to define and document new patterns, evolve reusable guidance, and apply system-wide best practices consistently across products and surfaces. You know how to balance innovation with consistency and can help scale quality through documentation, pattern thinking, and strong collaboration.
You understand that bringing ideas to life hinges on effective teamwork. As an experienced collaborator, you excel at engaging stakeholders in a way that brings them along with you. Your strong presentation and communication skills enable you to craft compelling narratives around your work that are clear, memorable, and impactful.
Basic Qualifications

• 7+ years of industry experience relevant to product, UX, interaction, conversational, or content design
• 2+ years of experience building AI products or designing for AI-powered experiences Experience designing conversational, assistant, or agent-based user experiences
• Experience designing natural, task-oriented multi-turn flows, including fallback, repair, and recovery patterns
• Experience defining end-to-end journeys for complex self-service or enterprise workflows
• Experience partnering with cross-functional teams including Product Management, Engineering, UX Research, Accessibility, Technical Writing, and Design Systems
• BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human-Computer Interaction (HCI), Library Sciences, Computer Science (CS), or a related field, or equivalent practical experience
• An online portfolio demonstrating simple, usable interfaces, strong systems thinking, conversational or agent-based interaction design, and your work process

Other Qualifications

• Proficiency with Figma and modern design and prototyping tools, with experience using AI tooling such as Lovable, Cursor, or similar to create prototypes for generative AI experiences
• Background in conversational design, content design, UX writing, voice design, or related disciplines, with experience writing and refining prompts, sample dialogs, response guidance, or interaction patterns
• Strong Knowledge of core design system patterns, including A2UI usage and pattern library expansion, with experience defining, documenting, and scaling new patterns and reusable best practices
• Demonstrated creative visioning ability, with a desire to internalize customer experiences and improve them through meaningful, user-centered design
• Experienced in data-driven decision making, using research findings, customer feedback, and usability data to define quality standards for conversational UX, response behavior, and transparency
• Ability to influence and communicate design rationale to senior leadership, building alignment on product strategy and experience direction
• Understanding of enterprise software environments and the product development lifecycle, with the technical acumen to collaborate with engineers on implementation and understand LLM-based system constraints
• A collaborative nature with strong communication skills, sincerity, and a desire to bring order to complex design challenges

Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CO.Boulder
Primary Location Base Pay Range: $148,600 USD - $223,000 USD
Additional US Location(s) Base Pay Range: $141,200 USD - $250,800 USD
Additional Considerations:
The application deadline for this role is the same as the posting end date stated as below:
05/25/2026
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
,