Sales Engineer, Commercial SMB - Boston
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role Overview
As a Commercial SMB Sales Engineer, you will serve as the technical backbone of our sales process. You are responsible for bridging the gap between complex technical solutions and the business needs of our prospective customers, ensuring that every solution we propose is technically sound and perfectly aligned with customer goals.
What You’ll Do (Role Expectations)
In this role, you will be the primary technical resource for the sales team, driving the technical discovery and validation phases of the sales cycle. Your core responsibilities include:
Technical Evangelism: Create and deliver compelling technical product presentations and demonstrations to prospective customers.
Discovery & Solution Design: Gather detailed technical requirements to ensure proposed solutions effectively address customer pain points and business objectives.
Technical Validation: Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.
Strategic Planning: Design comprehensive evaluation test plans alongside customers and guide the process to ensure successful, measurable outcomes.
Who You Are (Success Profile)
To thrive in this role, you should embody a blend of technical expertise, execution focus, and a resilient mindset. We are looking for:
An Owner’s Mindset: You act with integrity and a bias for action, navigating seamlessly between high-level strategy and hands-on execution to ensure team success.
A Natural Problem-Solver: You are energized by challenges and find fulfillment in crafting solutions to hard problems that deliver high impact.
A Lifelong Learner: You possess a true growth mindset, actively seeking feedback and constantly developing your skills to become a better partner and teammate.
An Urgent Executor: You understand that in high-growth environments, speed and quality must coexist. You focus on delivering high-impact results quickly to win for the customer.
Adaptable & Resilient: You view change as an opportunity and maintain your composure in high-pressure situations, guiding customers through complexity with a steady hand.
What We’re Looking For (Minimum Qualifications)
Technical Foundation: A proven cybersecurity and networking background with hands-on experience in network fundamentals (TCP/IP, DNS, routing, VPN, and firewalls).
Professional Experience: 2–4+ years of experience in a Sales Engineering role or as a Network Systems Integrator.
Education: Bachelor’s degree in Computer Science or a related field, or equivalent practical working experience.
What Will Make You Stand Out (Preferred Qualifications)
Industry Certifications: Relevant technical certifications such as CCNA, Network+, CCNP, CCIE, or Security+.
Sales Acumen: Prior experience contributing to closing deals in a quota-carrying environment.
Multitasking Excellence: Experience running multiple Proof of Values (POVs) in tandem while working with SMB or Enterprise accounts in the networking/cybersecurity space.
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
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