Account Manager

• As the Account Manager, Mid-Market, you will be responsible for owning the relationship between our mid-market customers and 7shifts, playing a critical role in driving their continued growth and success
• Reporting to the Senior Manager, Mid-Market Accounts, your goal is to maintain strong relationships that promote loyalty and retention and drive revenue growth with existing accounts
• Own relationships with corporate stakeholders, acting as their main point of contact and trusted advisor for 7shifts
• Build strong, long-term partnerships that drive retention, growth, and referrals through great customer experiences
• Lead account strategy across your portfolio, including rollout, growth, and performance, and partner cross-functionally to execute
• Identify and close revenue opportunities (expansion, upsell, renewals) to meet and exceed MRR targets
• Manage both one-to-one corporate relationships and one-to-many franchise relationships to grow your accounts
• Run recurring business reviews to showcase impact, align on goals, and plan next steps
• Proactively identify and reduce churn risk using data and customer insights
• Partner with internal teams to manage rollouts, escalations, and growth initiatives
• Share customer insights with Product to help shape future improvements
• Support Marketing by contributing to case studies, testimonials, and other content
• Attend industry events to build relationships with customers and partners

### Benefits

• Equity in a Silicon Valley VC-backed startup 💰
• Competitive health benefits 🏥
• Generous & flexible vacation 🏝
• Unlimited snacks and a fully stocked fridge 🍎
• A culture that values authenticity, trust, and curiosity 🧠
• Apple equipment 💻
• Casual dress code 👖
• Our offices share neighborhoods with awesome restaurants! 🏙️️
• Exciting technical challenges and learning opportunities 👾
• Endless supply of Slack GIFs and dad jokes 👴🏻️️
• Free membership to our on-site gym (in Saskatoon)🏋- Comfortable working with data, including Excel or BI tools (e.g., Tableau, Metabase, ThoughtSpot)
• Proficiency in utilizing AI tools (i.e. Chat GPT, Gemini, Claude) to drive efficiency in day-to-day and increase productivity
• Highly organized, with strong attention to detail and the ability to manage a large book of business
• Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Vitally, ChurnZero) to manage pipeline and accounts
• 4+ years of Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) working with mid-market and/or enterprise customers
• Adaptable and able to thrive in a fast-paced, evolving environment
• Excellent communication skills, with the ability to influence both internally and externally
• Strong sales and business acumen, with the ability to manage relationships, projects, and complex customer needs
• Understanding of and/or experience in the restaurant tech industry (POS, ATS, HR/Onboarding, Payroll, Food Ordering & Delivery, Reservations, Inventory Management, etc.)
• Knowledge of restaurant operations and restaurant industry trends and best practices
• Proficiency in Spanish or French