RiseMe
LoginSign Up
Aerospike logo
Aerospike Verified
Enterprise Software, Database, Big Data, FinTech, AdTech, Cloud Computing

Senior Support Engineer

CanadaHybridFull TimeSeniorPosted 2 months ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Role summary

Aerospike is seeking a Senior Support Engineer in Canada to join their Global Customer Support team. The role involves investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform, collaborating with engineering and client services. Responsibilities include troubleshooting technical issues across diverse environments, participating in incident resolution, acting as a customer advocate, assisting with deployments and performance tuning, and maintaining documentation. The ideal candidate has 7-10+ years of experience in technical support or systems engineering, deep Linux proficiency, understanding of distributed systems, and experience with NoSQL databases. Familiarity with cloud infrastructure and container orchestration is preferred. The role requires strong problem-solving and communication skills, with participation in an on-call rotation.

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

If you're ready to shape the future of data, join us.

Location: Remote, Canada

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What You’ll Do

  • Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
  • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
  • Participate in real-time customer remediation efforts and live incident resolution.
  • Act as a customer advocate to ensure timely and accurate issue resolution.
  • Support enterprise customers with mission-critical systems and real-time data use cases.
  • Assist with new deployments, configuration guidance, and performance tuning.
  • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
  • Contribute to a collaborative, agile, and globally distributed support team.

    • Qualifications

  • Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
  • Deep proficiency with Linux (certification is a strong plus).
  • Solid understanding of distributed systems and high-availability environments.
  • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
  • Familiarity with hybrid and cloud infrastructure (AWS preferred).
  • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
  • Strong written and verbal communication skills.
  • Comfortable in a dynamic environment; self-starter with a growth mindset.
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

    • Nice to Have

  • Previous experience in enterprise software technical support.
  • Exposure to Kubernetes, Docker, or other container orchestration systems.
  • AWS certification or experience with large-scale cloud deployments.

    • Education

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience.

    • Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Join us at Aerospike and be part of a dynamic team that is shaping the future of data management.

    Ready to apply?
    You'll be redirected to Aerospike's application page.

    Similar roles