Staff Platform Manager, Trust and Safety
Role summary
Airbnb is seeking a Staff Platform Manager for its Trust and Safety team. This role focuses on reducing safety incidents by defining and delivering products and platform capabilities. You will create product vision and strategy, lead cross-functional teams (engineers, data scientists, designers, operations, policy), manage the product roadmap and backlog, and drive prioritization based on business value and customer impact. The ideal candidate has 8+ years of product management experience, with a background in trust, safety, risk, or fraud, and experience building machine learning or technical products. You will be responsible for building alignment across various teams and leadership, anticipating challenges, and making critical trade-offs. This is a US-Remote eligible position.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.
The Difference You Will Make:
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Trust & Safety is a very broad field, and you will have the opportunity to deliver impact on cross-functional company-wide initiatives. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities).
A Typical Day:
Your Expertise:
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Sample Airbnb interview questions
- 1
I want to hear your system design for an application that processes medical images through a neural network in real time.
system designmedium - 2
Walk me through the backend logic of an inventory and repair platform tailored for massive server farms.
system designmedium - 3
Draw the architecture design and explain the technical details for a program you managed.
system designmedium - 4
Architect an integrity system that quarantines suspicious domestic political ads for manual review based on network signals.
system designmedium - 5
Propose a technical blueprint for a personalized shopping feed detailing the storage layer needed for user profiles and item metadata.
system designmedium
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