Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team. In this role, you will be the friendly first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-in and check-out. Your expertise in medical administrative support, insurance verification, and dental terminology will be essential in maintaining efficient office operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional patient service, this opportunity is perfect for you! This position offers a paid opportunity to contribute to a caring dental practice dedicated to improving patient oral health.

Responsibilities

• Greet patients warmly and professionally, creating a positive first impression.
• Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft.
• Verify insurance coverage and benefits, including Medicare and other third-party payers, ensuring accurate billing processes.
• Collect payments, process co-pays, and handle financial transactions with precision.
• Manage patient records efficiently by updating electronic health records (EHR) systems like Epic, Meditech, or eClinicalWorks while maintaining HIPAA compliance.
• Review documentation for completeness and accuracy, including treatment plans and care instructions.
• Answer multi-line phone systems with excellent phone etiquette; address patient inquiries promptly and professionally.
• Assist with insurance claims submission and follow-up using CPT coding, ICD-10/ICD-9 coding standards, and medical billing procedures.
• Maintain organized filing of medical records and dental charts; ensure confidentiality at all times.
• Support front desk operations by managing patient intake forms, appointment reminders, and clinic correspondence.
• Collaborate with the dental team to ensure smooth clinic flow and efficient office management.
• Perform clerical tasks such as data entry, typing reports, and managing office supplies to support daily operations.

Skills

• Extensive knowledge of dental terminology, medical coding (ICD-10/ICD-9), CPT coding, and insurance verification processes.
• Proficiency in EMR systems such as Dentrix, Eaglesoft, Dentrix Ascend, or similar platforms; experience with Epic, Meditech or Athenahealth is highly desirable.
• Strong understanding of HIPAA regulations and health information management standards to safeguard patient privacy.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry with 10-key typing proficiency.
• Prior clinic or dental office experience with familiarity in medical billing and coding practices.
• Exceptional customer service skills with the ability to handle sensitive situations professionally.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Strong organizational skills with attention to detail for documentation review and accurate record keeping.
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining professionalism.
• Experience with multi-line phone systems, filing systems, and medical administrative support roles. Join our team where your skills will make a real difference! We value energetic professionals committed to delivering top-tier patient care through efficient office management and compassionate service. This is an exciting opportunity to grow your career in a supportive environment dedicated to excellence in dental healthcare!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Health insurance
• Vision insurance

Work Location: In person