Operations Associate (Part-Time) - Soho

New York, New York, United StatesPart TimeEntry-level (exp-based)Posted 2 months agoVisa sponsorship available

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Role summary

The Operations Associate is a part-time, onsite role in Soho responsible for driving store profitability and efficiency. Key responsibilities include executing inventory management processes, investigating accuracy issues, supporting shipment and receiving, maintaining visual standards, and managing stockroom operations. The role requires strong business acumen, customer service skills, and the ability to constantly move and lift up to 50 pounds. Prior work experience in a client-centric, sales, or operational environment is required, along with a passion for customer service and a self-motivated attitude.

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink

Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps

Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

Maintain and champion strong visual standards for the sales floor

Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Support a safe work environment and efficient operation through strong stockroom standards and processes

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.

Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Resolve client needs quickly & effectively ensuring customer satisfaction

Identify product concerns and communicate inventory needs to support the business goals

Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Associate Qualifications

1+ years prior work experience in a client-centric, sales & operational environment

Requires constant movement in and around all areas of store

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift

Passion for customer service and delivering exceptional experiences

Self-motivated with a desire to achieve results and excel individually, and as a team

Aligns with and embodies ALO’s Guiding Principles

Operations Associate Schedule

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.00 - $23.00/ hour in New York, NY. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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