UX Researcher

### Who you are
- 3+ years of proven success leading User Research projects with demonstrated impact experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- Master's degree in Human Factors, HCDE, or Cognitive Psychology
- Experience with conducting research in a corporate setting
- Experience with democratizing research and supporting non-researchers with conducting their own research
- Experience with foundational and discovery research to drive requirements
- Experience using AI within research process for planning, analyzing, and creating reports

### What the job involves
- We are looking for a skilled and curious UX Researcher to join our Worldwide Grocery Stores (WWGS) UX Research team
- In this role, you will partner closely with product, design, and business teams to generate actionable insights that shape customer-facing and internal service experiences at scale
- As a UX Researcher, you will independently plan and execute mixed-methods research — including usability studies, generative discovery, surveys, and contextual inquiry — to inform product strategy and design decisions
- You will translate complex findings into clear, compelling narratives that help stakeholders understand customer needs and prioritize with confidence
- You'll design and conduct end-to-end research studies using qualitative and quantitative methods
- Synthesize findings into clear insights and recommendations that drive product and design decisions
- Partner with UX designers, product managers, and business stakeholders to identify research opportunities and integrate insights into the product development lifecycle
- Communicate research findings to cross-functional teams and leadership through presentations, reports, and artifacts
- Contribute to team research standards, processes, and knowledge-sharing practices
- Support Guided Self-Service research initiatives, enabling product teams to conduct lightweight research with appropriate guidance
- Comfortable with using AI to increase velocity and reduce workload