Senior Manager - Salesforce Product Owner

About Us:

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role:

The Senior Manager – Business Management Systems serves as a strategic technology leader and Technical Product Owner responsible for defining and executing the enterprise-wide vision, roadmap, and operational excellence of the organisation's core business management platforms — Salesforce and Monday.com — across multiple business units and geographical regions.

This role involves leading a team of platform administrators, driving product-led digital transformation, and partnering with senior stakeholders to ensure both platforms deliver measurable business value, a best-in-class user experience, and a sustainable, scalable technical foundation.

This is a hybrid role if based in Cleveland, OH, or Toronto, Canada working 1 day per week onsite from our AMS office.

What you will do: (Key Accountabilities):

Technical Product Ownership – Salesforce & Monday.com

• Act as Technical Product Owner for Salesforce and Monday.com, owning the end-to-end product vision, backlog prioritisation, release planning, and stakeholder communication for both platforms.
• Define and execute multi-year platform roadmaps aligned with business strategy, user needs, and evolving technology capabilities.
• Translate complex business requirements into clear, deliverable platform solutions, user stories, and technical specifications.
• Oversee the design, configuration, and optimisation of Salesforce (Sales Cloud, Service Cloud, and/or other relevant modules) and Monday.com workspaces to support business processes across the organisation.
• Evaluate, recommend, and oversee the adoption of new platform features, AppExchange solutions, Monday.com integrations, and third-party tools to extend platform capability.

Platform Architecture & Governance

• Establish and maintain platform governance frameworks, including change management processes, data standards, security models, and release management practices for both Salesforce and Monday.com.
• Ensure platforms meet data privacy, regulatory compliance, and internal audit requirements across all operating regions.
• Define and enforce integration standards between Salesforce, Monday.com, and other enterprise systems, working closely with the broader IT and data architecture teams.
• Maintain a scalable and well-documented technical architecture that supports organisational growth, including mergers, acquisitions, and new market expansion.

Team Leadership & Development

• Lead, coach, and develop a team of Salesforce Administrators and Monday.com Administrators, setting clear objectives, managing performance, and building technical capability.
• Design and implement team operating models, technical excellence frameworks, and knowledge-sharing practices that elevate platform quality and delivery velocity.
• Foster a culture of innovation, continuous learning, and proactive problem-solving within the team.
• Manage resource planning, onboarding, and team structure to meet evolving business demand.

Strategic Business Partnership & Stakeholder Management

• Partner with senior business leaders, operations, sales, marketing, and other functional stakeholders to understand strategic priorities and ensure platform capabilities are aligned to delivering business outcomes.
• Serve as the primary point of escalation and strategic counsel for all matters relating to Salesforce and Monday.com platform capability, investment, and risk.
• Build and manage relationships with Salesforce and Monday.com account teams, implementation partners, and relevant industry communities to stay ahead of platform developments and best practices.
• Develop and present business cases for platform investment, communicate roadmap progress, and report on platform performance metrics to senior leadership.

Organisational Change & Adoption

• Design and lead change management and user adoption programmes to maximise platform value across the organisation.
• Develop training strategies, self-service resources, and community engagement initiatives to drive platform proficiency at all levels.
• Champion a data-driven culture by promoting best-practice use of Salesforce reporting and analytics and Monday.com dashboards to support business decision-making.

What you will bring: :

• Demonstrate expertise in Salesforce administration and configuration, supporting system optimization and user needs
• Apply Salesforce consulting skills to design and implement solutions aligned with business requirements
• Manage and prioritize backlogs effectively, ensuring timely delivery of enhancements and issue resolution
• Engage and manage stakeholders, translating business needs into actionable system solutions

Behavioural Skills- Proficiency Level

• Challenges the Status Quo-4
• Creating Strategic Alignment and Client Value-4
• Leads Others Through Transformations-4
• Acts Proactively and At Pace-5
• Stakeholder Partnering-5

Technical Skills- Proficiency Level

• System Optimization and Transformation-5
• Salesforce – End User-5
• Salesforce – System Administration-5
• Salesforce – Functional Consulting-4
• Salesforce – Technical Consulting-4
• Product Ownership & Backlog Management-5

Why AMS?

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package\*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

\*Details may vary slightly depending on your location, local labor law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.