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Software, E-commerce, Cloud Services, B2B SaaS, Digital Monetization

Order Operations Specialist

Calgary, Alberta, CanadaHybridFull TimePosted 2 months ago

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Role summary

AppDirect is seeking a dynamic and process-oriented Order Operations Specialist to facilitate the quote-to-cash process, acting as a strategic advisor to Sales and a gatekeeper for corporate governance. This role ensures sales orders are accurate, compliant, and optimized for revenue recognition in a scaling SaaS environment. Responsibilities include owning the end-to-end order management process, advising on pricing and contract terms, validating opportunities in Salesforce, managing the SKU catalog, and facilitating private offers on hyperscaler platforms. The ideal candidate has 3-5 years of experience in Order Management, Deal Desk, or Sales Operations within a B2B SaaS company, with hands-on Salesforce proficiency and a solid understanding of SaaS financial metrics.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About the Role

We are seeking a dynamic and process-oriented Order Operations Specialist, acting as the primary facilitator for the quote-to-cash process across our Sales, Finance, and Legal teams. You will act as both a strategic advisor to the Sales team for deal structuring and a gatekeeper for corporate governance, ensuring every sales order is accurate, compliant, and optimized for revenue recognition. This role is ideal for an individual who can balance high-velocity deal flow with the rigorous oversight needed in a scaling SaaS environment.

What you'll do and how you'll have an impact

  • Own the end-to-end Order Management process, from quote creation through final deal booking, ensuring every order meets internal booking policies and revenue recognition standards
  • Serve as the primary advisor to the Sales team on pricing, discounting, and non-standard contract terms, partnering with Legal on redlines and Finance on pricing approvals
  • Validate all Closed-Won opportunities in Salesforce, including ARR/ACV calculations, payment schedules, and subscription data, ahead of monthly and quarterly financial closes
  • Manage the Salesforce SKU catalog, ensuring products are accurately quoted and deployed in line with Product Marketing guidance
  • Facilitate private offer creation and contract signing on hyperscaler platforms (AWS, GCP, Microsoft), and surface automation and scalability opportunities to the Product team
  • Partner with Revenue Operations to identify and eliminate process inefficiencies, with a focus on automating routine Order Management tasks

    • What we're looking for

  • 3–5 years in Order Management, Deal Desk, or Sales Operations in a B2B SaaS company
  • Hands-on proficiency with Salesforce.com for deal validation, SKU management, and opportunity tracking
  • Solid understanding of SaaS financial metrics — ARR, ACV, and multi-year ramp structures — and the ability to interpret complex pricing models
  • Experience with Cloud Marketplace platform (AWS, GCP, or Microsoft) and familiarity with private offer workflows is a plus
  • Proficiency in Excel or Google Sheets for pricing calculations and deal modeling
  • Strong attention to detail — you consistently catch data inconsistencies before they impact downstream reporting or financial closes

    • At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

    At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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