Senior Technical Program Manager, Audible, Business Risk Content

Description
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.
Responsibilities

• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
• Develop and implement processes required to support hub launch.
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

Eligibility Requirements

• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

Key job responsibilities
BASIC QUALIFICATIONS

• A completed Bachelor’s Degree
• Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, Sort Center, etc.)
• Experience with performance metrics, process improvement, and Lean techniques (how, when, who)
• Candidates must be able to work overnights and may be required to work weekends

Preferred Qualifications

• MS in Cybersecurity, Information Security, Risk Management, Computer Science, Engineering, or other relevant degree
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience serving as a risk advisor to business organizations, helping leaders understand and make risk-informed decisions
• Experience conducting AI/ML risk assessments, including evaluating risks associated with generative AI applications, large language models, AI-powered content creation tools, AI vendor solutions, or machine learning systems
• Knowledge of AI governance frameworks, responsible AI principles, and emerging AI regulations (e.g., EU AI Act, NIST AI Risk Management Framework)
• Understanding of AI-specific security and risk concerns including prompt injection, model poisoning, data leakage, adversarial attacks, bias and fairness issues, and AI hallucination risks
• Experience assessing risks in AI-powered business processes, including content generation, recommendation systems, or automated decision-making systems
• Experience conducting vendor risk assessments and third-party risk management, including evaluation of AI/ML vendor solutions
• Ability to identify business risks across multiple domains (security, fraud, piracy, data, operational, AI/ML) and guide organizations toward established mitigation solutions
• Knowledge of content industry risks including piracy, fraud, data protection, and vendor management
• Experience with risk reporting, developing risk metrics, and presenting risk information to senior leadership
• Demonstrated experience using communication skills to advocate risk management and security for both technical and non-technical audiences, including explaining complex AI risks in business terms
• Experience in driving risk assessment and remediation initiatives across large, complex business organizations
• Sharp analytical abilities and proven skills in translating business strategy and emerging technology trends (including AI adoption) into risk considerations
• Experience defining KPIs/metrics for risk management programs and reporting to senior leadership
• Relevant industry certifications (e.g., CISSP, CISA, CRISC, CFE, SANS/GIAC, AWS, PMP, CSM)
• Strong organizational and communication skills, with demonstrated ability to work in a multi-tasking dynamic environment while maintaining high levels of ownership and accountability
• Excellent writing and verbal communication skills with ability to communicate risk concepts to both technical and non-technical audiences, including senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NJ, Newark - 163,600.00 - 221,300.00 USD annually
Company
- Amazon.com Services LLC
Job ID: A10385494