Senior Salesforce Service Cloud Engineer

Summary
Job Description:

• 6+ years of Salesforce development experience in enterprise or large-scale environments.
• Proven ability to work independently as a self-driven contributor.
• Apex (classes, triggers, batch/scheduled processing)
• Lightning Web Components (LWC)
• Salesforce APIs, REST/SOAP, integration patterns, Platform Events
• Visualforce, SOQL/SOSL, bulk data operations
• Hands on experience with data migration, ETL processes, CRM transitions, and data modelling.
• Experience with Git, CI/CD pipelines, and DevOps practices.
• Solid understanding of Salesforce security model, sharing rules, and data architecture.
• Experience working in Agile/Scrum environments.
• Salesforce certifications (Platform Developer I/II) highly preferred.
• Preferred: Experience with ETL/migration tools (Data Loader, MuleSoft, Boomi), and Salesforce Experience Cloud, Service Cloud, or Sales Cloud.
• Strong analytical, problem solving, communication, and documentation skills.

Job Responsibilities

• Lead all technical development efforts for the Zendesk to Salesforce migration, including data mapping, transformation logic, and migration strategy.
• Design, develop, test, and deploy scalable Salesforce solutions (Apex, triggers, Visualforce, LWC, API integrations).
• Convert business requirements into robust technical solutions with minimal supervision.
• Build and optimize data migration scripts, tools, and processes to ensure accurate and consistent data movement.
• Collaborate with cross functional teams (Data, Product, CRM Operations) to translate Zendesk structures into the Salesforce data model.
• Implement integrations between Salesforce and external systems as part of the migration.
• Identify technical risks, recommend mitigations, and ensure alignment with Salesforce best practices and governance.
• Own end deliverables from design through deployment and post migration stabilization.
• Troubleshot complex data quality, mapping, and platform behaviour issues during migration.

Education
:Bachelor's or Masters degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.