Family Services Program Manager
Role summary
The Family Services Program Manager will lead and manage key programs including Healthy Families of America (HFA), Advocacy for People with Disabilities (AFPWD), and Wellness and Care Coordination services. This role is responsible for program implementation, community outreach, partnership development, and ensuring compliance with regulatory requirements. The manager will oversee program operations, staff, and data reporting to enhance family well-being and disability advocacy. The ideal candidate possesses strong leadership, program management, and relationship-building skills, with a passion for social services and community impact. This is an onsite, full-time position.
Position Summary
The Family Services Program Manager is responsible for implementing and managing our Healthy Families of America (HFA) program, Advocacy for People with Disabilities (AFPWD) initiative, Wellness and Care Coordination programs, and other community outreach and engagement activities. This role ensures successful implementation, coordination, and continuous improvement of these programs to provide comprehensive support for families and individuals with disabilities.
The Family Services Program Manager will lead outreach efforts, build strong community partnerships, and oversee program operations to enhance family well-being and disability advocacy. They will supervise program staff, ensure compliance with funding and regulatory requirements, and drive strategic engagement efforts to increase program impact.
Key responsibilities include overseeing the HFA, a nationally recognized, evidence-based home visiting program designed to support families and promote child well-being and positive parent-child relationships; leading the AFPWD project to empower children and youth with Intellectual and Developmental Disabilities (IDD) and their families in Orange County by enhancing advocacy skills, improving service access, and reducing systemic barriers; and overseeing the CalAim Medical Enhanced Care Management service.
The ideal candidate is passionate about family and disability services, has experience managing social service programs, and is skilled in outreach, advocacy, and community collaboration. This position requires strong leadership, program management, and relationship-building skills to ensure services are accessible, equitable, and effective in meeting the needs of the community.
This job description is intended as a guide to the general job responsibilities.
Responsibilities
Program Oversight & Implementation
- Lead and manage the Healthy Families America (HFA) program, ensuring model fidelity and positive family outcomes.
- Develop and implement outreach strategies to engage families, caregivers, and stakeholders.
- Monitor program effectiveness, using data-driven insights to refine services and outreach strategies.
- Oversee advocacy initiatives for individuals with disabilities, ensuring equitable access to services and resources.
- Oversee the implementation and daily coordination of the Enhance Care Management and Well services.
Community Engagement & Partnership Development
- Build and maintain relationships with local organizations, healthcare providers, schools, early childhood centers, and disability advocates.
- Represent the organization at community events, conferences, and policy discussions to promote HFA and disability advocacy.
- Recruit, train, and manage peer mentors to support families and advocacy efforts.
- Coordinate advisory groups or coalitions to amplify community voices in decision-making.
Operational & Program Management
- Oversee day-to-day program operations, ensuring smooth and efficient service delivery.
- Develop and implement systems to maintain compliance with program standards and organizational policies.
- Assist with budget planning, monitoring, and reporting to ensure efficient resource use.
Data Collection, Reporting & Impact Evaluation
- Ensure accurate and timely data entry and reporting using program management tools.
- Track engagement metrics, program outcomes, and community needs to evaluate impact.
- Prepare reports for funders, leadership, and external partners, including compliance and operational updates.
Professional Development & Organizational Support
- Collaborate with leadership to support staff training and professional development initiatives.
- Foster an inclusive and positive workplace culture that aligns with organizational values.
- Perform other job-related duties as assigned.
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person