Product Manager, Payment Systems

Product Manager (Payment System expert)

Schedule: Hybrid – 3 days on site, 2 days remote

Location: Atlanta GA

Must Have(s):

1. 5 years+ product management experience

2. 5 years+ payments experience (processors, gateways, digital wallets)

3. 5 years+ experience working with external vendors/technology partners

Role Summary

Client is seeking an experienced Product Manager – Payment Solutions to support delivery, stabilization and orchestration of enterprise-scale payment initiatives across in-store & above-store app & web channels.

This role is execution heavy and delivery focused. Help deliver and stabilize how guests pay across in‑store, website, and mobile app experiences. This role sits at the heart of our commerce stack, owning card and digital wallet payments, stored‑value (gift cards), and vendor‑integrated payment flows that operate at enterprise scale.

You’ll be accountable for payment initiatives end‑to‑end. From defining requirements, coordinating delivery with engineering and
payment processors, gateways, wallet providers, and POS partners
, and optimizing performance across high‑volume, highly distributed environments. This role is well suited for a payments product manager who thrives on transaction reliability, partner orchestration, and measurable business impact

This role exists to reduce execution risk during a period of high concurrency across payments reliability, partner initiatives, and migration work.

Responsibilities

Payment Delivery & Program Execution

· Own ‑execution of assigned payment initiatives across ins-‑tore, mobile, and web experiences.

· Translate Business, Treasury, and Tech Ops needs into product requirements for clarity, technical feasibility, accessibility, analytics coverage, and operational readiness.

· Manage delivery across the full lifecycle, from discovery through launch and post‑launch stabilization.

· Coordinate timelines, dependencies, and risks across multiple concurrent payment workstreams.

Vendor & Partner Orchestration

· Serve as the primary product interface for payment vendors and partners (e.g., processors, gateways, wallet providers, POS vendors).

· Drive clarity on scope, sequencing, and delivery expectations with external partners.

· Support standardization of enablement, change management, and escalation processes across vendors.

· Ensure vendor work aligns with internal priorities, controls, and operational readiness.

Cross Functional‑ Collaboration

· Partner closely with internal Design team, Engineering, Tech Ops, Security, Treasury, Finance, Legal, Brand, and Digital Product teams.

· Support Tech Ops by providing clear product direction, prioritization, and context for payment related‑ changes.

· Participate in working sessions to align on tradeoffs, sequencing, and delivery constraints.

Operational Readiness & Optimization

· Ensure payment solutions are delivered with clear acceptance criteria, monitoring, and rollback considerations.

· Track and communicate delivery status, risks, and mitigation plans.

· Support improvements in reliability, consistency, and operational clarity across payment flows.

· Use data to measure prioritization, adoption, performance, or revenue/cost impact.

Must Have‑ Qualifications

· 5+ years of experience in product management, ideally within payments, digital commerce, or fintech.

· 4 year and/or Bachelor’s degree is required, and an advanced degree in business, computer science, or a related field is a plus.

· Direct experience working with payments, payment processors, gateways, digital wallets, gift cards, or transactional platforms.

· Exposure to fraud, compliance, or payment reliability concepts.

· Hands‑on experience translating requirements into epics and user stories while leading agile events and managing delivery in Jira.

· Experience working with external vendors or technology partners and managing execution across organizational boundaries.

· Proven ability to manage multiple initiatives in parallel with competing priorities.

· Self-starter with strong communication and organizational skills for the ability to operate effectively in a fast-paced, multi-brand environment.

Additional Nice-to-Have Experience

· Experience working in QSR, restaurant, retail, hospitality, or large-scale consumer platforms is preferred.