Business Analyst/Data Analyst – R01560927

# Business Analyst/Data Analyst - R01560927

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Business Analyst

###### Primary Skills

• MS Project Plan, CSM, PMP, SAFe

###### Specialization

• Project Management: Business Analyst

###### Job requirements

• Business Analyst/Data Analyst/Data Operations Analyst

5days onsite in Mclean, VA

Required Skills

• Strong understanding of application or data operations
• Ability to write clear requirements and acceptance criteria.
• Strong Confluence experience
• Agile experience using Jira
• Operational runbook documentation experience
• Strong ServiceNow Reporting experience
• Metric reporting experience – Tableau and/or PowerBI
• Familiarity with database, data platforms, and data management products
• Effective problem-solving, troubleshooting, and analytical skills.
• Strong communication and collaboration abilities.
• Effective communication and stakeholder management.
• Data analytics experience a plus

Responsibilities

• Develop KPIs, SLOs, and SLIs based on incident trends for centralized data operations team
• Prepare, update, and maintain technical documentation related to operational procedures/runbooks, knowledge articles, incident management, and troubleshooting guides.
• Gather, analyze, and document incident root cause analysis and translate into engineering backlog
• Create comprehensive operating procedures including workflow diagrams
• Make recommendations on process and efficiency improvements
• Ensure all documentation aligns with industry best practices
• Risk/controls compliance as it applies to operational support
• Collaborate with stakeholders, including engineering teams, data quality team, and MF technical management, to ensure alignment to operational issues and trends
• Participate in post-implementation reviews and contribute to process improvements for enhanced business reliability.
• Communicate incident resolutions to stakeholders.
• Translate business and technical requirements into Jira backlog with prioritization

BA role into a more generalized operational analyst role that is focused on reporting of operational metrics, runbook/knowledge documentation, and stakeholder alignment to operational trend analysis. This role will be primary communicator with engineering teams related to operational performance and backlog prioritization

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Salary: 60-65 USD per-hour-wage