Enterprise Customer Success Manager

About Brite

We are on a mission to empower Insurance Brokers and Employers with the tools required to ensure that every employee understands their benefits. We believe that the future of benefits education lives at the intersection of efficiency and engagement. To this end, we are building a "whole-book" platform that automates Broker workflows for creating a superior education experience for their employer clients.

Brokers that use Brite spend an average of 84% less time per Open Enrollment benefit guide and their clients' employees are twice as confident in their understanding of their benefits compared to incumbent resources (paper guides, PDFs, Powerpoints).

We're looking for a driven an Enterprise Customer Success Manager to own and work with our strategic customers. You'll serve as the primary relationship owner for enterprise clients partnering closely with them to drive adoption, demonstrate value, and expand our footprint. This is a hybrid role based out of our Salt Lake City, UT office. You're someone who thrives in ambiguity, builds trust quickly, and knows how to turn a client relationship into a long-term partnership.

What You'll Do

- Book of business management:
Own a portfolio of mid-market to enterprise level accounts as the day-to-day point of contact. Build deep relationships with key stakeholders and become a trusted advisor to their teams.
- Strategic account planning:
Develop and execute tailored success plans for each account, aligning our product capabilities to client business goals and ensuring measurable outcomes.
- Retention & expansion:
Proactively identify risks to retention and take action early. Uncover and pursue expansion opportunities including upsells and cross-sells that add genuine value for clients.
- Renewals:
Lead the full renewal cycle for your accounts — forecasting accurately, negotiating confidently, and closing renewals on time with strong net retention.
- Cross-functional collaboration:
Partner with Sales, Product, and Support to surface client feedback, escalate issues, and ensure a seamless experience throughout the customer lifecycle.

What You'll Bring

• Proven track record managing mid-market to enterprise accounts with complex stakeholder structures
• Experience owning the full renewal process and consistently meeting or exceeding NRR targets
• Strong communicator, ability to speak with customers of all levels including VPs and C-suite
• Ability to go above and beyond to improve account health and retention rate
• Self-starter who takes ownership, and consistently follows through
• Must be located in or willing to relocate to the Salt Lake City, UT area for our hybrid work schedule

Nice to Have

• 3+ years of Customer Success or Account Management experience
• Background in HR tech

Benefits and Perks

• Flexible PTO & company holidays.
• Medical Contributions at 80% for all tiers
• Adventure Fund: $1,000 annually
• Internet: $900 annually
• Wellness: $900 annually
• Babysitting/Petsitting: $1,200 annually
• Company HSA contributions and 401k match
• Weekly lunches & fully stocked break room
• Onsite gym and showers
• Office space at the mouth of Big Cottonwood Canyon