Cisco Data Analyst Level 1
Role summary
Cayuse is seeking a remote Data Analyst Level 1 contractor to perform global data analysis for partner program eligibility. Responsibilities include monthly and biannual data analysis and reporting on partner metrics, responding to inquiries and helpdesk cases, identifying business requirements with stakeholders, and developing reports and dashboards. The role involves collaborating with cross-functional teams to resolve data gaps and influencing stakeholders to integrate internal data for a comprehensive Customer Success view. Qualifications include a Bachelor's degree or relevant experience, proven experience in Sales, Service, or Customer Success operations, and expertise with tools like Excel, Smartsheet, SQL Server, and Power Query. The role requires strong analytical, communication, and problem-solving skills, with a minimum of 3 years of experience in Microsoft Office tools.
Overview
Job Title:
Cisco Data Analyst Level 1
Location:
Remote / USA
Type:
Independent Contract (Contractor / Non-Employee)
Start Date:
ASAP
Pay Rate:
$30.00-$32.77 per hour
Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
Responsibilities
Duties
- Monthly analysis of data to provide reporting globally regarding partner metrics
- Biannual analysis of data to identify eligibility of partners within the program
- Monitor and respond to inquiries submitted via internal email
- Monitor and respond to cases in helpdesk queue
- Identify and validate business requirements with key stakeholders
- Data analysis from various sources for automation and development of reports and dashboards
- Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
- Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
- Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture
Problem Solving
- Provides assistance and information to the client in a prompt manner.
- Manages continuous improvement through ongoing collection of data and information regarding customer requirements.
- Understand and responds to others’ using active listening skills and tactful communication.
- Ability to resolve issues following the parameters and guidelines of the client.
Accountability
- Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
- Ensures customer satisfaction through follow up and special efforts.
- Assist new employees with training through shadowing opportunities and explanation of work process as requested.
Qualifications
Education / Experience
- Bachelor's degree or relevant experience.
- Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
- Project management, data analysis and reporting with related toolset expertise:
- Excel
- Smartsheet
- Databases
- PowerPoint
- Power Query
- Visual Studio
- Microsoft SQL Server
- Ability to manage influence through persuasion, negotiation, and consensus building
- Excellent communication and presentation skills, experience working with cross-functional teams
- Must be able to operate in a fast paced, high stress environment and handle ambiguity
- Demonstrated desire for continuous learning and improvement.
Technical Knowledge
- Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office
Human Relationship Skills
- Speaks with clarity, articulation, and is aware of own non-verbal communication.
- Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
- Demonstrate ability to learn quickly and thrive in high-energy team environment.
- Strong written and spoken communication skills.
- Must be able to work independently, as well as with a team.
- Ability to function in a diverse work environment.
- Experience in a customer service role.
Additional Abilities
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Relationships
Reports to: Delivery Manager
Works With
- Serves client customers
- Cayuse
Working Conditions
- Normal physical conditions
- General office environment
- Must be able to sit for long periods of time looking at computer screen
- May be asked to work a flexible schedule which may include holidays
- May be asked to travel for business or professional development purposes
- May be asked to work hours outside of normal business hours
Pay Range
USD $30.00 - USD $32.77 /Hr.